Business Application Administrator

This is a fully remote position, open to applicants in Romania.

📋 Description

• Manage and enhance Salesforce through declarative configuration, emphasizing Flows, validation rules, page layouts, permissions, and automation.

• Act as the main contact for Salesforce support inquiries by triaging, investigating, and resolving operational challenges.

• Collaborate with stakeholders to comprehend business needs, convert them into technical solutions, and pinpoint root causes of system issues.

• Diagnose Salesforce and related business applications to guarantee dependable system performance.

• Implement and assist in QA activities, including test planning, execution, and validation of business processes prior to production releases.

• Aid in release management tasks, encompassing deployment validation, release readiness, and post-release verification.

• Oversee and maintain the health of the Salesforce organization by identifying configuration enhancements, minimizing technical debt, and ensuring adherence to platform best practices.

• Work alongside cross-functional teams to facilitate integrations with Slack, JIRA, and PSA platforms.

• Develop and sustain system documentation, user manuals, and standard operating procedures.

• Recognize opportunities for enhancing business processes, automation, and user experience.

⛳️ Requirements

• 3–5 years of experience in Business Analysis, Business Applications Administration, Salesforce Administration, or a comparable role.

• Extensive hands-on experience in administering Salesforce, particularly with Salesforce Flows, validation rules, page layouts, permissions, automation, reports, dashboards, and data management.

• Strong capabilities in Business Analysis, including requirements gathering, stakeholder interviews, process analysis, documentation, gap analysis, and solution definition.

• Experience collaborating directly with business stakeholders to identify issues, define requirements, and convert them into technological solutions.

• Familiarity with supporting Sales Cloud and/or Service Cloud environments.

• Proficient troubleshooting and root cause analysis abilities.

• Experience with QA, UAT, test planning, execution, and release validation.

• Solid understanding of Salesforce security, profiles, permission sets, data access, reports, dashboards, and data quality.

• Capability to create functional requirements, user stories, process flows, acceptance criteria, and business/process documentation.

• Strong analytical and problem-solving skills, with the ability to comprehend both business processes and technical/application aspects.

• Excellent English communication skills, both written and verbal.

• Ability to manage multiple stakeholders, priorities, and application initiatives in a dynamic environment.

🏝️ Benefits

• Equal Opportunity Employer

• Remote work arrangement