Business Analyst, Workflow Associate Consultant

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Conduct interviews, research, and process observations to uncover automation opportunities.

• Develop process maps, requirements documents, and solution designs that reflect optimized workflows.

• Create and test automated workflows utilizing no-code or low-code platforms.

• Address issues in workflows that fail to meet customer expectations.

• Revise existing workflows in response to evolving user requirements and champion intuitive end-user experiences.

• Provide first-line support to business and legal users of CLM platforms and legal AI tools.

• Assist with data quality, reporting, testing, and administrative tasks.

• Facilitate workshops, client presentations, and real-time problem-solving sessions.

• Manage projects by overseeing timelines, scope, and budget.

• Produce client-facing reports, proposals, and relevant documentation.

• Acquire expertise in legal technology tools, workflow best practices, and system integrations.

• Collaborate with engineers, legal professionals, developers, and various cross-functional teams.

• Stay informed about legal technology trends and identify avenues for innovation and growth.

⛳️ Requirements

• Bachelor's degree in business, finance, legal studies, MIS, computer science, or a related field.

• At least three years of experience in consulting, legal operations, or process automation.

• Strong analytical and problem-solving abilities, particularly concerning processes and systems.

• Capability to articulate complex ideas clearly, both orally and in writing.

• Experience in creating process documentation and workflow diagrams.

• Proficient in translating business requirements into technical specifications or configurations.

• Skilled in productivity tools such as Excel, PowerPoint, Word, and Visio or Lucidchart.

• Technical proficiency and eagerness to learn no-code or low-code platforms.

• Enthusiasm for legal technology, operations, or enterprise workflow automation.

• An entrepreneurial mindset that is confident, adaptable, and proactive.

• Willingness to thrive in a fast-paced, collaborative, and remote-first environment.

• Familiarity with TAP, ServiceNow, Onit, Checkbox, Airtable, Malbek, or Tonkean is advantageous.

• Experience working with legal departments or similar functions is preferred.

• Proven leadership in academic, professional, or extracurricular contexts.

• Relevant internships or experience at early-stage startups is favored.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work options.

• Opportunities for professional development and training.

• Supportive and inclusive company culture.