Business Analyst, Salesforce

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Conduct functional business analysis, define requirements, and validate for IT projects, especially Salesforce enterprise initiatives.

• Document, test, and effectively communicate comprehensive business requirements.

• Cultivate expertise in Salesforce as well as other systems and processes.

• Suggest and develop enhancements to business processes.

• Assess cross-functional impacts throughout various organizations.

• Document and model both current-state and future-state business processes along with related data.

• Provide system knowledge and workflow-process training to both new and existing users.

• Keep clients updated on the progress of business analysis.

• Engage with clients and IT management to discuss, prioritize, and report on application enhancements.

• Uphold and implement technology and documentation strategies.

• Address incident requests in accordance with established service-level agreements.

• Investigate, document, resolve, code, and close user tickets.

• Analyze patterns and trends in incidents to work towards reducing or eliminating root causes.

• Transfer system knowledge to functional super users and help desk support personnel.

• Advise internal clients and align business priorities that necessitate IT resources.

• Create and sustain system roadmaps.

• Develop project timelines, milestones, and deliverables.

• Implement change management procedures to manage project scope.

• Communicate issues and resolution timelines, escalating to IT management when needed.

• Provide project status updates to stakeholders and IT management.

• Conduct product demonstrations and coordinate capability overviews.

• Lead the definition of business requirements and acceptance criteria.

• Develop and carry out user acceptance testing objectives, plans, and scripts.

• Execute system tests and user acceptance tests.

• Plan and estimate the workload for business analysis.

• Facilitate standard operating procedures for the implementation of system changes.

• Schedule and coordinate development efforts.

• Monitor compliance with business analysis standards and guidelines.

• Ensure project quality, schedule, and cost commitments are met.

⛳️ Requirements

• A Bachelor’s degree is required.

• 3–5 years of experience in Salesforce business analysis.

• Familiarity with Salesforce and other web technologies.

• Understanding of Agile methodologies.

• Project lead or project management experience is preferred.

• Excellent communication skills across various organizational levels.

• Proficient in Microsoft Excel, Word, Project, and Visio.

• Experience with Jira, Atlassian, and Confluence is advantageous.

• Strong facilitation and negotiation skills.

• Ability to thrive in a fast-paced environment.

• Willingness to travel as needed (less than 10%).

• Must successfully pass a pre-employment drug screening prior to starting work.

🏝️ Benefits

• Paid time off.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401k match (50% on the dollar up to 7% of employee contribution).

• Competitive and comprehensive benefits package.

• Potential for commission, bonus, or profit sharing as part of total compensation.

• Equal Employment Opportunity employer.

• Disability accommodation support available for the application process.