Business Analyst, Payments and Fraud

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in enhancing payments and fraud KPIs, performance reporting, and conducting post-launch evaluations of new payment features and experiments.

• Develop and refine SQL queries to identify trends, anomalies, and revenue opportunities.

• Convert complex data into straightforward, actionable recommendations for business leaders.

• Create and sustain dashboards that monitor fraud trends, declined payments, and the overall health of payment processes.

• Offer analytical support aimed at improving fraud detection and decision-making workflows.

• Assess the performance of fraud rules, monitor alerts, and propose data-driven enhancements.

• Perform analyses on fraud trends and suggest strategies for mitigation.

• Examine factors behind payment declines and identify opportunities for decline salvage and optimization.

• Support account updater initiatives, retry strategies, and processor performance efforts.

• Discover opportunities to lower operational costs and losses while enhancing authorization rates.

• Share insights on performance, root cause analyses, and mitigation strategies across various teams.

• Act as the analytics and reporting extension of the Payments & Fraud team.

• Report directly to the Senior Vice President of Operations.

⛳️ Requirements

• Bachelor’s degree in Business, Finance, Economics, Data Analytics, or a related field.

• A minimum of 2 years of experience in business analytics, preferably in the payments and fraud sector.

• Proficient in SQL.

• Experience with large and complex datasets.

• Demonstrated ability to provide business insights and performance-oriented recommendations.

• Experience in building dashboards and generating reports using Tableau.

• Familiarity with card-not-present (CNP) subscription-based payments is a plus.

• Previous experience with Cybersource Decision Manager or similar fraud decisioning tools is preferred.

• Highly analytical, detail-oriented, and proactive, demonstrating strong attention to detail.

• Excellent organizational and communication skills, both written and verbal.

• Capability to thrive in a fast-paced, lean operational environment.

🏝️ Benefits

• Bonus program.

• Equity plans.

• 401K.

• Discretionary, merit-based salary increases once a year.

• 100% coverage for medical expenses.

• 100% coverage for dental expenses.

• 100% coverage for vision expenses.

• Unlimited employee Paid Time Off (PTO).

• Stock options.

• Comprehensive benefits package.

• Flexible work locations.