Business Analyst – IT

This is a fully remote position, open to applicants in Texas.

📋 Description

• Review, analyze, and document business processes to gain insight into current operations.

• Identify improvement opportunities and implement solutions that support both operational and financial excellence.

• Prepare weekly, monthly, quarterly, and ad hoc reports, dashboards, presentations, and business reviews for leadership.

• Develop and enhance operational and financial reporting, KPI tracking, and performance measurement tools.

• Gather, document, analyze, and validate business requirements from Operations, Customer organizations, and IT teams.

• Act as a liaison between external customers, business stakeholders, Operations teams, and Core IT.

• Create business process documentation, workflows, user stories, process maps, and functional requirements.

• Conduct SQL and reporting-tool data analysis to uncover trends, inefficiencies, risks, and areas for improvement.

• Develop and maintain reports, dashboards, metrics, and analytical models to aid strategic decision-making.

• Extract, validate, transform, and analyze data from databases and various data sources.

• Support system implementations, process enhancements, testing, data migration, user training, and change management initiatives.

• Report to the Technical Product Manager - Cargo and collaborate with Regional Vice Presidents, Station General Managers, Accounting and Finance teams, external customers, and IT leadership.

⛳️ Requirements

• Bachelor's degree from an accredited four-year college or university.

• 3-5 years of experience as a Business Analyst, Data Analyst, Operations Analyst, or in a related field.

• Proven experience in gathering and documenting business requirements and translating them into technical specifications.

• Proficient in SQL with the capability to query, analyze, and validate data from relational databases.

• Experience with reporting, dashboard development, and business intelligence tools.

• Knowledge of database structures, data management concepts, and data analysis methodologies.

• Strong analytical, troubleshooting, problem-solving, and critical-thinking abilities.

• Capacity to effectively engage with both technical and non-technical stakeholders.

• Excellent verbal and written communication skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Willingness to travel up to 25%.

• Background in supporting operational, logistics, aviation, transportation, or service-oriented businesses.

• Advanced knowledge of SQL, reporting tools, and data visualization platforms such as Power BI, Tableau, or similar technologies.

• Experience with ERP, operational, or financial systems.

• Understanding of systems integration, data flows, and application development lifecycles.

• Ability to lead requirements-gathering sessions and facilitate cross-functional collaboration.

• Capacity to work independently and drive initiatives to completion.

• High attention to detail with strong analytical and research skills.

• Ability to remain in a stationary position for 50% of the time.

• Ability to occasionally move within the office to access file cabinets and office equipment.

• Ability to consistently operate a computer and other office productivity tools.

• Ability to sit and/or stand for prolonged periods.

• Ability to lift, carry, or move objects weighing up to 10 pounds.

• Maintain regular and punctual attendance consistent with applicable laws and company policies.

🏝️ Benefits

• DailyPay app for accessing pay in advance.

• On-the-spot awards through the Awardco Platform, including gift cards and more.

• A variety of medical care options for both full- and part-time employees.

• Travel discounts.

• Pet insurance.

• Discount shopping opportunities.

• Wellness programs.

• 401(k) program.

• Opportunities for internal mobility and transfers.