Business Analyst – IT Asset Management

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Assist with Indian Affairs and Office of Information Technology programs, projects, and operational initiatives.

• Offer business analysis expertise and collaborate with Government stakeholders, project managers, technical teams, security personnel, vendors, and contractors.

• Gather, analyze, validate, document, and manage business, functional, technical, and system requirements.

• Map current-state, future-state, and interim business processes, recommending improvements, modernization, automation, and efficiency opportunities.

• Create user stories, story maps, use cases, acceptance criteria, and prioritized product backlogs.

• Prepare requirements, implementation statements, and documentation for NIST Special Publication 800-53 control assessments.

• Support privacy and security documentation, including the identification of PII, PIAs, and PTAs.

• Develop business glossaries, functional requirements, process models, system diagrams, wireframes, workflows, and technical artifacts.

• Create and maintain models in Microsoft Visio and manage boards, test plans, dashboards, and related artifacts using Azure DevOps or other Government-authorized tools.

• Conduct research and analysis for process improvement, business process reengineering, IT modernization, shared services, and technology implementation.

• Develop and execute test cases, test scripts, datasets, and acceptance criteria.

• Facilitate requirements sessions, stakeholder interviews, focus groups, training sessions, strategic planning forums, and knowledge-transfer activities.

• Review cost, schedule, performance, and compliance requirements for federal IT investments.

• Lead assigned analytical activities, tracking risks, issues, milestones, dependencies, and deliverables.

• Provide specialized business analysis support for IT Asset Management concerning hardware, software, licensing, property management, and related IT services.

• Analyze and document IT asset processes, procedures, workflows, records, and controls.

• Support service-request fulfillment and analyze customer requests for hardware and software products and services.

• Maintain and analyze asset and product information in repositories, systems, databases, and catalogs.

• Support technical review and authorization of software and hardware products.

• Track product-authorization risk, approval, status, and documentation.

• Analyze asset-management data to identify inconsistencies, gaps, trends, and opportunities for data quality improvement.

• Enhance IT Asset Management workflows, operational controls, process efficiency, compliance, and customer service.

• Develop requirements, process models, reports, dashboards, workflows, and documentation for IT Asset Management.

• Integrate IT Asset Management processes with configuration management, change management, service-request fulfillment, and other IT service management functions.

• Translate hardware and software asset processes, records, controls, and customer workflows into business and system requirements along with measurable acceptance criteria.

⛳️ Requirements

• A minimum of five (5) years of experience delivering business analysis services to management and technical personnel supporting federal IT investments.

• Experience in analyzing and resolving complex IT project or program management issues while adhering to applicable federal laws, regulations, policies, and procedures.

• Proven ability to translate business and system requirements into clear, measurable, and testable acceptance criteria.

• Understanding of business processes, records, controls, and customer workflows related to hardware and software assets.

• Knowledge of Project Management Office (PMO) operations, capital planning, strategic planning, and IT investment management.

• Familiarity with business process improvement and business process reengineering methodologies.

• Experience in configuration management, ITIL practices, change management, IT Asset Management, and IT service-request fulfillment.

• Proficient in activity and data modeling, modern business methods, best-practice analysis, and performance measurement.

• Knowledge of FITARA, SDLC, FEA, CPIC, and FISMA.

• Experience applying human-centered design methods, including journey mapping, affinity mapping, and storyboarding.

• Strong written and verbal communication, facilitation, interviewing, training, collaboration, and leadership skills.

• Ability to manage multiple priorities and meet project schedule, quality, and performance requirements.

• Capability to work effectively with Government stakeholders, technical teams, security personnel, vendors, and other contractors.

• U.S. Citizenship Required.

• Ability to obtain and maintain the Government security clearance and/or suitability determination required for the position.

• Must fulfill all applicable federal contract requirements.

• Preferred: Experience supporting DOI and/or Indian Affairs.

• Preferred: Experience in NIST- and/or DOI-controlled IT environments.

• Preferred: Experience aiding federal IT asset, software license, property, change, configuration, or release management activities.

• Preferred: Familiarity with ITSM ticketing systems, CMDBs, Microsoft Intune, or similar enterprise tools.

• Preferred: Proficiency in using Microsoft Visio, Azure DevOps, or comparable Government-authorized tools.

• Preferred: Demonstrated hands-on experience with IT Asset Management within an integrated project management and business analysis environment.

• Preferred: Active Government security clearance.

• Ability to perform essential functions with or without reasonable accommodation.

• Ability to sit for extended periods, work at a computer, use standard office equipment, and communicate effectively.

🏝️ Benefits

• Professional office or remote work environment.

• Equal opportunity employer dedicated to an inclusive workplace.

• Reasonable accommodation for essential job functions, where applicable.

• Potential application of Indian Preference in accordance with applicable tribal, federal, and contractual requirements where authorized by law.