Business Analyst III

This is a fully remote position, open to applicants in Texas.

📋 Description

• Plan and coordinate process analysis and identify requirements to fulfill business objectives.

• Create conceptual process design specifications and assist in meeting information needs.

• Support Trellis Operations and IT with enhancements related to system design, screen formats, data entry functions, and account management.

• Generate reports and information resources to enhance daily workflows.

• Act as a liaison among Trellis Operations, IT, external business partners, and clients.

• Facilitate the research, testing, and implementation of new or modified processes and products.

• Coordinate communication and training for impacted business areas.

• Develop and maintain process documentation and procedures for business applications and tools.

• Collaborate with stakeholders and IT to gather requirements, conduct functional analysis, assess business needs, and propose technology solutions.

• Analyze the effects of system, process, workflow, regulatory, and business changes; convey findings and recommendations.

• Research, interpret, and implement changes to regulatory and compliance standards.

• Oversee business applications and web-based solutions, including access management, security monitoring, configuration, and performance oversight.

• Define, maintain, and monitor application controls, parameters, templates, correspondence documents, and configurations.

• Lead system testing, quality assurance, code migrations, and production implementations.

• Investigate issues related to systems, data, and applications; identify root causes and suggest resolutions.

• Develop and analyze operational, compliance, audit, statistical, performance, and ad hoc reports.

• Conduct system audits and assist with audit, legal, and regulatory requests.

• Coordinate cross-functional issue resolution, manage deliverables, and oversee projects and initiatives.

• Serve as the subject matter expert for Operations, IT, management, and business partners regarding the system.

• Create procedures, user guides, training materials, and system documentation; provide training.

• Monitor both internal and third-party systems, evaluate risks, and recommend corrective actions.

• Mentor and coach analysts and other team members.

• Identify and implement process improvements, automation opportunities, and technology-enabled solutions.

• Maintain professional expertise through ongoing learning and development.

⛳️ Requirements

• A Bachelor's degree is required; six (6) years of regulatory-based experience in a Business Analyst role may be considered in lieu of a degree.

• Six (6) years of experience as a Business Analyst in a regulatory-based environment.

• A minimum of two (2) years of experience in the analysis, development, and implementation of technology-related projects.

• Three (3) years of experience in a project lead role.

• At least six (6) months of experience with SQL, reporting, data visualization, or similar analytical tools.

• Proven ability to gather and document business requirements and perform functional analysis.

• Experience in administering business applications, managing user access, monitoring system security, conducting testing, and supporting code migrations.

• Strong analytical, research, and problem-solving abilities.

• Familiarity with automated systems, data flows, interfaces, and reporting methodologies.

• Proficient in SQL, Excel, Word, Visio, JIRA, Confluence, Miro, data visualization platforms, and other business analysis and reporting tools.

• Ability to interpret and apply FFELP regulations, federal and state laws, contract requirements, and company policies.

• Excellent verbal and written communication skills.

• Capability to build collaborative relationships and support the onboarding and development of others.

• Ability to manage multiple projects and prioritize competing tasks.

• Preferred: Master's degree.

• Preferred: Three (3) years of experience in FFEL Collections, Claims, or Default Prevention.

• Preferred: One (1) year of project management experience.

• Preferred: One (1) year of experience utilizing AI tools and technology for generating business requirements, test scripts, data analysis, etc.

• Must be available to work flexible hours.

🏝️ Benefits

• Corporate annual incentive, subject to the discretion and approval of the Board of Directors.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Retirement plans.

• 12 paid holidays.

• Work may be conducted remotely or in an office.