Business Account Manager

This is a fully remote position, open to applicants in Poland.

📋 Description

• Develop and maintain robust, long-lasting relationships with clients and essential stakeholders on the client’s team.

• Gain a thorough understanding of the client’s business intricacies and operational dynamics.

• Collaborate with the team and key client personnel to identify potential challenges and issues impacting the client's business.

• Suggest effective solutions to resolve client business challenges.

• Formulate client development strategies and plans.

• Ensure overall client satisfaction while fostering growth in close partnership with the casino platform team.

• Address and resolve ongoing issues and challenges.

• Monitor and report on key project metrics.

⛳️ Requirements

• Proficient in English at a B2 level.

• Proficient in Russian at a B2 level.

• Excellent communication, negotiation, and teamwork abilities.

• Strong understanding of the IT sector and key business processes.

• Minimum of 2 years of experience in account management and/or customer success management.

• Previous experience in fostering and sustaining strong client relationships.

🏝️ Benefits

• Private health insurance.

• Sports benefits.

• Comprehensive Mental Health Program.

• Free online English lessons.

• Local language courses.

• Paid time off.

• Maternity leave support.

• Rewards for referral program participation.

• Opportunities for upskilling, internal workshops, and attendance at professional conferences and corporate events.