Business Account Manager

This is a fully remote position, open to applicants in Georgia, +2 more countries.

📋 Description

• Act as the primary point of contact for designated clients, guaranteeing exceptional service quality and prompt resolution of issues.

• Support the client journey by overseeing payment stability and enhancing processes along with key performance indicators.

• Examine payment data and transaction metrics such as conversion rates, decline rates, and chargeback ratios.

• Offer strategic recommendations to enhance client payment outcomes.

• Conduct regular business reviews, gather client feedback, share key insights, and outline optimization and growth strategies.

• Recognize and implement scaling and upselling opportunities related to new markets, currencies, payment methods, and FinteqHub offerings.

• Work collaboratively with internal teams to address client requirements and elevate overall service quality.

• Monitor payment industry trends and provide guidance to clients.

• Maintain client documentation and reporting while tracking account status and action items.

⛳️ Requirements

• Over 2 years of experience as an Account Manager or Business Account Manager within the fintech, payments, or acquiring sectors.

• Comprehensive understanding of the payments sector, including payment gateways, acquiring, settlement, chargebacks, and fundamental anti-fraud principles.

• Excellent communication and presentation abilities; capable of engaging with various stakeholders.

• Analytical mindset with experience in handling payment statistics and performance metrics.

• Proficient in managing multiple clients in a dynamic environment.

• Proactive and results-oriented, upholding a high level of customer service.

• Proficiency in English at C1-C2 level.

• Experience dealing with international clients and cross-border payments is a plus.

• Familiarity with CRM systems and analytics tools is advantageous.

• Additional foreign language skills are a plus.

🏝️ Benefits

• Opportunities for full-time remote work.

• Flexible working hours.

• Private health insurance.

• An extra day off each calendar year.

• Compensation for sports programs.

• Comprehensive Mental Health Programme.

• Free online English lessons with a native speaker.

• A generous referral program.

• Training, internal workshops, and opportunities to participate in international professional conferences and corporate events.