Billing Specialist, Learning

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the implementation, optimization, and continuous engagement of Quality Reporting, Healthy Planet tools, and associated Epic workflows.

• Promote member engagement and the adoption of Healthy Planet and Quality Reporting tools.

• Act as a liaison among members, account managers, and internal teams.

• Deliver proactive communication, resolve issues, and manage relationships effectively.

• Design, implement, and assess interactive training programs across Epic modules and operational workflows.

• Facilitate sessions for workflow validation, discovery, and gap analysis.

• Offer personalized coaching either virtually or onsite, in both one-on-one and group settings.

• Develop and maintain user manuals, lesson plans, scenario-based learning experiences, instructional videos, and workflow documentation.

• Assist members in navigating operational changes by applying structured change management principles.

• Analyze workflows, recommend process enhancements, support optimization projects, and lead initiatives aimed at improving operational outcomes, system utilization, and regulatory compliance.

• Research industry best practices and suggest program improvements.

• Mentor team members and encourage professional growth.

• Evaluate training effectiveness and system usage through performance analysis and member feedback.

• Carry out additional tasks as assigned.

⛳️ Requirements

• Bachelor's degree or an equivalent relevant combination of education and experience.

• Minimum of 2 years of experience in a similar position.

• At least 1 year of experience in providing training, course development, instructional design, and technical writing.

• Healthcare certification and/or experience with EPIC Electronic Medical Records (EHR) or Inpatient care in a clinical or hospital environment is preferred.

• Proficiency or certification in Epic Resolute PB or HB is desirable.

• Training credential in Resolute Professional Billing or Resolute Hospital Billing is mandatory.

• Over 1 year of experience in Instructional Design.

• Experience in LMS architecture and deployment within a corporate setting.

• Background in conceptualizing, editing, and producing virtual learning content tailored for adult learners.

• Experience in a continuous improvement environment, possessing industry knowledge of standard workflows and content organization.

• Familiarity with change management practices is essential.

• Willingness to occasionally work outside regular hours to conduct training.

• Proven project management abilities with a capability to manage competing priorities.

• Demonstrated capacity to work both collaboratively and independently.

• Fundamental understanding of adult learning theories, tools, and methods.

• Completion of a 50–60-minute competency assessment is required before the team interview.

• Must be vaccinated against COVID-19 or obtain approval for a medical or religious exemption prior to the hire date.

• Proficiency in reading, speaking, writing, and understanding English.

• Ability to work independently and efficiently from a home office.

• Access to high-speed internet service.

• A distraction-free work environment is essential.

🏝️ Benefits

• Competitive compensation package.

• Emphasis on work-life balance.

• Opportunities for professional growth and advancement.

• Option for remote work from home.

• Comprehensive benefits package.

• COVID-19 vaccination or an approved medical/religious exemption required as a condition of employment.

• Opportunities for onsite support and travel.