Billing Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Prepare and verify customer invoices to ensure they are accurate and complete.

• Investigate billing discrepancies and address customer inquiries, resolving standard issues and escalating more complex matters.

• Work collaboratively with Finance, Operations, Support, and Sales regarding billing inquiries and enhancing customer experience.

• Propose enhancements to billing tools, procedures, and workflows.

• Review contracts, rates, and billing terms with guidance to confirm customer charges.

• Examine billing data, identify discrepancies, and assist in rectifying errors.

• Address routine customer billing inquiries and provide support with disputes.

• Maintain orderly billing records and supporting documentation.

• Process approved adjustments, credits, and refunds.

• Support accounts receivable activities, including payment reminders and managing overdue balances.

• Adhere to billing procedures, company policies, and relevant regulations.

⛳️ Requirements

• Minimum of 1 year of experience in billing, accounting, finance, customer support, or a related field; relevant coursework or internships are also considered.

• Exceptional attention to detail with a proven ability to work accurately with numbers and data.

• Proficient in Excel or Google Sheets, including basic formulas, sorting, and filtering functionalities.

• Comfortable learning new systems and tools; familiarity with billing or ERP systems is advantageous.

• Strong communication skills and a collaborative mindset when interacting with customers and internal teams.

• Excellent organizational abilities and the capacity to manage multiple tasks while meeting deadlines.

• A curious, problem-solving attitude and a readiness to learn within a fast-paced environment.

• Candidates must be authorized to work for any employer in the U.S.; this position is not eligible for visa sponsorship.

🏝️ Benefits

• Competitive compensation packages.

• 100% coverage of health insurance premiums for yourself.

• 401k plan with company matching.

• Assistance with tuition and student loan repayments.

• Flexible work schedule with unlimited paid time off (PTO).

• Monthly three-day weekends.

• Monthly work-from-home stipend.

• The technology necessary to perform your job effectively.