Billing Specialist

This is a fully remote position, open to applicants in Colorado, +8 more states.

📋 Description

• Ensure comprehensive and precise family records are maintained in Procare, including contact details, tuition rates, schedules, and dates of enrollment and withdrawal.

• Generate invoices for families on a weekly and monthly basis according to tuition rates and schedules.

• Collect and record family tuition payments weekly or monthly.

• Update family records to reflect changes such as schedule modifications, additional days, and withdrawal dates.

• Adjust tuition and payment amounts proportionately based on any monthly changes.

• Monitor overdue balances and follow up with families as necessary.

• Manage billing and reconciliation of state childcare subsidies and other third-party payments, ensuring accurate billing of family co-pays.

• Collaborate with School Directors to ensure alignment of enrollment and billing information and to address any discrepancies.

• Address family billing inquiries via phone and email.

• Assist the Finance team with tuition and accounts receivable reconciliations at the end of each month.

⛳️ Requirements

• 1 to 3 years of experience in billing, accounts receivable, or customer service.

• Exceptional customer service and communication abilities, capable of managing sensitive discussions with families.

• Preferred experience with Procare or a similar childcare management or tuition billing platform.

• Previous background in early childhood education or childcare is advantageous.

• Proficient in Microsoft Excel and Outlook.

• Strong attention to detail and comfort with numbers, including proration and basic reconciliation.

• Highly organized, reliable, and able to thrive in a fast-paced environment.

• Ability to manage confidential family and financial information with care.

• Access to a reliable internet connection and a quiet, dedicated workspace for remote work.

• Must reside in Texas, Colorado, Indiana, Illinois, Georgia, Florida, Connecticut, Ohio, North Carolina, South Carolina, or Virginia.

• Availability for full-time hours Monday through Friday during standard business hours.

🏝️ Benefits

• Fully remote position with a supportive and connected Finance team.

• Up to 50% discount on childcare, subject to availability.

• Career guidance from seasoned finance and childcare professionals.

• Employee Appreciation and Recognition Program.

• Wellness Initiatives.

• Staff events and team-building activities.

• Opportunities to connect with team members across the region and company.

• Clear pathways for professional and career development.

• Training, resources, and support necessary for success.