Billing Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Adhere to standards and procedures that yield consistent results for clients.

• Examine contractual agreements, billing terms, payment schedules, and invoicing requirements.

• Generate and dispatch precise, timely invoices in line with contracts, accounting principles, and regulations.

• Invoice additional charges outside the scope of signed contracts, including T&M work and hardware/software resales.

• Oversee billing schedules, ensuring prompt invoicing and receipt of payments.

• Address billing discrepancies and disputes with clients, internal teams, and external stakeholders.

• Maintain billing documentation, encompassing invoices, payments, changes in billing terms, and scheduling modifications.

• Contribute to financial reporting by preparing reports and analyses related to contractual billing and revenue recognition.

• Keep accurate, real-time timesheets.

• Escalate complex issues to senior resources or relevant teams.

• Engage in team huddles, L10 meetings, one-on-one discussions, and other team gatherings.

• Attend mandatory training sessions and team meetings.

• Support team members and collaborate across departments to enhance client satisfaction.

• Ensure clear communication with clients and colleagues.

• Provide feedback aimed at process and procedure improvements.

• Offer or facilitate timely responses and guidance to client inquiries.

• Maintain documentation, processes, and standards through change management activities.

• Retain comprehensive knowledge of the products and services offered.

⛳️ Requirements

• Possess necessary equipment (laptop, headset, etc.).

• Strong attention to detail regarding contract terms, pricing, and payment schedules.

• Excellent numerical skills for calculations, account reconciliation, and financial data management.

• Basic understanding of math and accounting principles.

• Analytical mindset to interpret complex contractual terms and conditions.

• Proficient in billing software and systems.

• Familiarity with accounting software and billing platforms is a plus.

• Effective communication abilities.

• Strong organizational and time management capabilities.

• Problem-solving and critical thinking skills.

• Knowledge of contract terminology, billing terms, and pricing structures.

• Exceptional customer service skills.

• Minimum of 3 years of recent experience in the IT sector as a Billing Specialist or in a similar position.

• Comfortable working during EST timezone hours.

• Applicants must be willing to commit to a 3-month contract period.

• Applicants must be available for night-shift hours in the Eastern Timezone while in the Philippines.

🏝️ Benefits

• 100% Remote Work.

• Paid Leave, commencing upon regularization.

• HMO Benefits, available as soon as regularized.

• Government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG.

• Enjoy a Fun & Collaborative Culture.

• Full-time employment with government-mandated contributions and benefits.

• Background checks conducted prior to the job offer stage.