Billing Solutions Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Address incoming inquiries related to Revenue Cycle Management and Patient Billing, including questions about eligibility, benefits, billing, and collections.

• Deliver prompt and courteous assistance to patients, vendors, health plans, and clinic personnel.

• Manage Revenue Cycle communications through inbound and outbound calls, emails, voicemails, faxes, and the patient portal.

• Liaise with offices and patients to ensure accurate and up-to-date information.

• Process payment requests submitted by patients.

• Update patients' insurance plans and other relevant information within the portal.

• Assist leadership with daily, weekly, and monthly reporting tasks.

• Respond to patient inquiries and concerns regarding their accounts and associated centers.

• Collaborate with patients and providers to address account issues and communicate the next steps for resolution.

• Identify potential challenges within the revenue cycle and escalate them for departmental or leadership review.

• Review billing transactions for accuracy and assist in resolving payment posting issues.

• Work remotely from any location in the U.S. aligned with the applicable time-zone shift.

⛳️ Requirements

• A high school diploma or GED equivalent is required.

• A minimum of 2 years of experience in a call center setting.

• Experience in healthcare revenue cycle management is strongly preferred.

• Previous experience with Electronic Health Record (EHR) systems, as well as call center and phone systems.

• Strong computer skills, including proficiency in Microsoft Office, the Internet, and Email.

• Solid understanding of major health insurance carriers, both in-network and out-of-network.

• Familiarity with medical terminology.

• Proven professionalism in handling confidential and sensitive patient information.

• Detail-oriented with the ability to multi-task and prioritize tasks in a fast-paced environment.

• Proficient typing skills.

• Excellent interpersonal skills and a professional demeanor, demonstrating empathy and compassion in patient interactions.

• Candidates must be legally authorized to work in the United States.

• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in collaborating with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and various cultural aspects.

• Must be capable of sitting, standing, bending, talking, hearing, and frequently walking.

• Must be able to lift and/or move objects weighing up to 25 pounds.

• Must possess close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Accidental Death & Dismemberment (AD&D) insurance.

• Short-term disability insurance.

• Long-term disability insurance.

• Life insurance.

• 401k retirement savings plan with employer matching contributions.

• Paid parental leave.

• Paid time off.

• Holiday pay.

• Employee Assistance Program.

• Potential for quarterly bonuses.

• Reasonable accommodations for individuals with disabilities.