Billing Analyst

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Serve as the main point of contact for standard customer billing inquiries.

• Oversee and resolve Salesforce billing cases, ensuring initial and follow-up responses within 24 hours or 1 business day.

• Handle questions related to invoices, payments, billing discrepancies, credits, refunds, cancellations, and subscription billing/setup.

• Collaborate with Customer Support and Account Management, escalating complex issues as needed.

• Manage the complete billing cycles for subscription accounts, including issuing recurring invoices, making mid-term updates, and adjusting accounts.

• Review and confirm billing data prior to the distribution of invoices.

• Investigate and rectify routine billing discrepancies and customer account queries.

• Maintain subscription records and customer account information in Zuora and associated CRM platforms.

• Adhere to Standard Operating Procedures (SOPs) for data entry, system updates, and task management.

• Assist with data cleanup and reconciliation activities.

• Work in partnership with Sales Operations, Customer Success, and Accounting teams.

• Engage in meetings and provide constructive feedback to enhance billing processes.

⛳️ Requirements

• 2–4 years of experience in billing operations, accounts receivable, or revenue operations, ideally in a SaaS or subscription-based setting.

• Practical experience with billing systems like Zuora and CRM tools such as Salesforce.

• Strong grasp of fundamental accounting principles and the mechanics of subscription billing.

• Exceptional attention to detail and precision with numerical data and customer accounts.

• Excellent written and verbal communication abilities.

• Capability to prioritize tasks, manage various daily responsibilities, and meet deadlines in a dynamic environment.

• Self-driven with a keen interest in learning and advancing within Finance and Operations.

🏝️ Benefits

• Medical, dental, and vision insurance for yourself and up to three eligible dependents.

• Work-from-home allowance.

• Rice subsidy.

• Daily meal allowance.

• Laundry allowance.

• 15 paid time off days annually, including 5 designated Karbon Days.

• 7 sick leave days each year.

• Internet and work-from-home subsidy.

• Discretionary bonus program.

• Opportunities for professional development.

• Learn from a knowledgeable team.

• Flexible work environment.

• Open lines of communication, regular feedback, and transparency regarding company performance, metrics, and financial status.