Bilingual Welcome Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a representative for clients in both inbound and outbound telecommunications with consumers and providers.

• Offer pull-through coaching to a team of Healthcare Communicators.

• Uphold exceptional quality standards for client programs.

• Collect necessary information accurately and input it into program databases.

• Demonstrate effective communication and tele-management abilities.

• Engage empathetically with callers, aiding their understanding of medical terminology.

• Manage multiple projects efficiently at the same time.

• Execute administrative and non-telecommunication tasks as required.

• Take part in regular meetings and calls.

⛳️ Requirements

• A High School Diploma or equivalent work-related experience is necessary.

• Fluency in Spanish is required.

• Capability to pass a medically inclined Spanish certification.

• Outstanding verbal, written, and listening communication skills.

• Proficiency with a computer keyboard and mouse.

• A pleasant telephone demeanor.

• Ability to participate in frequent meetings and calls in a non-disruptive manner.

• Must have a designated, quiet home office space that is free from distractions.

• Responsible for ensuring patient privacy and confidentiality in compliance with HIPAA Privacy and Security Rules.

• Must adhere to program scripts, guidelines, company policies, and Standard Operating Procedures.

🏝️ Benefits

• Extensive benefits package including medical, dental, and vision coverage.

• Earned paid time off.

• 401(k) plan with company matching.

• Disability and life insurance provided.

• Paid maternity and paternity leave.

• Company-paid holidays.

• Recognition programs, contests, and awards.

• Opportunities for continuous growth through learning, leadership development, and career advancement support.

• A collaborative work culture.

• Reasonable accommodations provided in accordance with applicable law.