Bilingual Virtual Medical Receptionist – Admin

This is a fully remote position, open to applicants in Colombia, +5 more countries.

📋 Description

• Manage a high volume of inbound and outbound phone communications, schedule appointments, oversee messages, and provide outstanding customer service.

• Oversee daily administrative processes and ensure precise patient record maintenance.

• Organize task queues for providers and coordinate workflows between providers and staff.

• Conduct follow-up calls with potential patients and leads.

• Articulate practice services and membership models, assist with enrollment, and promote patient acquisition.

• Handle appointment confirmations and rescheduling in both English and Spanish.

• Respond to non-clinical patient inquiries and confidently request appointments.

• Aid in membership onboarding, recurring billing, renewals, and retention follow-ups.

• Monitor incomplete tasks and track outstanding requests.

• Identify administrative inefficiencies, analyze root causes, and propose actionable solutions.

• Enhance administrative processes as the practice expands.

⛳️ Requirements

• Proficient in spoken and written English and Spanish.

• At least 2+ years of direct experience in supporting a U.S.-based medical practice in a front-office, administrative, or patient coordination role.

• Friendly, energetic, warm, and highly confident phone demeanor.

• Demonstrated experience in managing inbound/outbound calls, patient scheduling, and providing customer service.

• Comfort in making outbound calls to potential patients, addressing barriers to care, and assisting leads in booking appointments.

• Proven ability to work independently, complete tasks without constant supervision, and offer solutions to operational challenges.

• Strong knowledge of HIPAA regulations.

• A quiet, private, HIPAA-compliant home office environment.

• High-speed computer setup and a clear noise-canceling headset.

• Preferred: Experience in patient acquisition, medical sales, or lead conversion.

• Preferred: Background in Direct Primary Care, Concierge Medicine, Medical Spa, Wellness, or Cash-Pay practice settings.

• Preferred: Practical experience with recurring membership billing systems and membership CRM/lead management platforms.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and growth.

• Flexible working hours and a supportive team environment.