Bilingual Virtual Medical Administrative Assistant

This is a fully remote position, open to applicants in Nicaragua, +5 more countries.

📋 Description

• Manage a high volume of incoming and outgoing patient calls in both English and Spanish.

• Address general patient inquiries and offer front-office assistance.

• Accurately take messages and direct clinical questions to the relevant licensed provider or team member.

• Document patient interactions meticulously in Tebra.

• Coordinate new and follow-up patient appointments.

• Oversee provider schedules and appointment availability.

• Handle appointment confirmations, cancellations, rescheduling, and follow-ups.

• Actively follow up with patients to minimize no-show rates.

• Submit and monitor prior authorization requests for medications, procedures, and imaging.

• Liaise with insurance companies regarding pending authorization requests.

• Communicate the status of authorizations and any outstanding requirements to providers and patients.

• Verify patient eligibility, benefits, copays, deductibles, coverage, and referral prerequisites.

• Update insurance details and documentation in Tebra.

• Receive, document, and process medication refill requests in accordance with practice protocols.

• Proactively reach out to patients regarding unresolved administrative matters.

• Manage email and inbox communications effectively.

• Update patient demographics and administrative records.

• Provide general administrative support for front-office operations.

• Follow up on pending issues until resolved or appropriately escalated.

• Ensure a warm, professional, and compassionate experience for patients as their first contact.

• Serve as a proactive extension of the medical practice's front-office team.

⛳️ Requirements

• Minimum of 2 years of experience in supporting a U.S.-based medical practice.

• Prior experience as a medical receptionist, at a medical front desk, as a patient coordinator, or in medical administration.

• Bilingual proficiency in English and Spanish is essential.

• Excellent, clear, and professional spoken English skills.

• Strong experience with inbound and outbound phone communications.

• Hands-on experience with scheduling appointments.

• Familiarity with insurance eligibility and benefits verification processes.

• Experience in managing prior authorizations.

• Solid understanding of HIPAA regulations and patient confidentiality.

• Exceptional attention to detail and documentation capabilities.

• Ability to work autonomously in a remote setting.

• Strong organizational skills and follow-up capabilities.

• Experience with Tebra is highly preferred.

• Preference for female candidates.

• Prior experience handling medication refill requests is strongly preferred.

• Experience in a high-volume or multi-provider medical practice is highly preferred.

• Referral coordination experience is strongly preferred.

• Direct communication experience with insurance carriers is strongly preferred.

• Experience as a Virtual Medical Assistant or Virtual Medical Receptionist is strongly preferred.

🏝️ Benefits

• Full-time contractor role (40 hours per week).

• Competitive pay rate negotiable based on skills and experience.

• Fully remote work opportunity.

• Long-term position available for the right candidate.

• Work schedule from Monday to Thursday: 8:00 AM–5:00 PM CST.

• Friday work hours: 8:00 AM–12:00 PM CST.

• One Saturday per month required.