Clinical Administrative Coordinator

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Assist in the Colorado HMA (Health Maintenance Activities) Review Program

• Handle both incoming and outgoing calls

• Address voicemails and emails promptly

• Ensure timely and accurate updates to documentation across various systems

• Oversee assessments using Assessment Pro

• Manage referrals and support follow-up activities

• Perform data entry with efficiency and precision

• Investigate and resolve discrepancies related to provider documents

• Review entered information to confirm data accuracy

• Supervise the quality of data and images from scanned documents

• Adhere to established protocols for indexing and imaging

• Safeguard confidentiality and security of pertinent information

• Deliver administrative and client-centric support

⛳️ Requirements

• High school diploma, GED, or an equivalent qualification is necessary

• 0-2 years of relevant experience is required

• At least 1-2 years of experience in a call center or customer service setting

• Proficient in Microsoft Office applications

• Strong computer skills, with the capability to navigate multiple systems and applications efficiently

• Exceptional multitasking abilities and effective management of competing priorities

• Reliable high-speed internet connection

• Minimum download speed of 20 Mbps or 50 Mbps for shared internet connections

• Minimum upload speed of 5 Mbps

• A private and secure workspace appropriate for confidential tasks

• Preferred: Associate degree in Administration, Office Management, or Organizational Leadership

• Preferred: Experience in customer service or a related field

• Preferred: At least 1-2 years of scheduling experience

• Preferred: Proficient in Smartsheet, Excel, and SharePoint

• Preferred: Previous experience managing inbound and outbound calls

• Preferred: Strong critical thinking and problem-solving abilities

• Preferred: Capacity to remain adaptable and task-focused in a fast-paced environment

🏝️ Benefits

• Performance-based bonuses

• Medical, dental, vision, and prescription insurance

• Partially funded HSA

• Life insurance

• Discounts on auto, home, renter's, and pet insurance

• 401K retirement savings plan with company matching

• Paid time off, holidays, and extended sick leave

• Coverage for short- and long-term disability

• Employee Assistance Program (EAP) for physical, emotional, and financial wellness

• Recognition platform

• Initiatives for Diversity, Equity, and Inclusion

• Tuition reimbursement

• Employee perks and discounts

• Maximus wellness programs and resources

• Opportunities for professional development, including training programs, workshops, and conferences

• Company-issued computer equipment