Bilingual Leasing and Administrative VA

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Oversee around 50–70 rental inquiries daily from Zillow, Apartments.com, HotPads, and various rental listing sites.

• Quickly respond to rental inquiries through phone and email communications.

• Ensure that every lead receives prompt follow-up.

• Assess and qualify potential tenants in accordance with the company's leasing standards.

• Collect essential information prior to arranging property showings.

• Identify suitable applicants and guide them through the leasing process.

• Offer professional assistance throughout the inquiry phase.

• Organize and schedule property viewings using TidyCal, Calendly, or similar scheduling tools.

• Confirm appointments and manage scheduling effectively to enhance showing efficiency.

• Keep an orderly leasing calendar.

• Execute proactive follow-up campaigns via phone calls, text messages, and email reminders.

• Minimize missed appointments and no-shows.

• Maintain precise leasing records in AppFolio.

• Update applicant details and leasing activities regularly.

• Assist in accurate reporting and leasing documentation.

• Analyze leasing workflows to identify potential bottlenecks.

• Suggest process improvements.

• Leverage Zapier and AI solutions to automate repetitive tasks.

• Contribute to the development of scalable systems that enhance operational efficiency.

⛳️ Requirements

• C1 English proficiency required; must communicate solely in English throughout the entire shift.

• Fluent in Spanish required.

• Native or fully bilingual fluency in both English and Spanish, both written and spoken.

• Practical experience with AppFolio is necessary.

• Experience in coordinating appointments using TidyCal, Calendly, or similar scheduling platforms is required.

• Familiarity with automation tools like Zapier is essential.

• Outstanding customer service and communication abilities.

• Professional demeanor on the phone.

• Strong written communication skills and email etiquette.

• Highly organized with exceptional attention to detail.

• Capable of working independently with minimal oversight.

• Comfortable managing a fast-paced workload.

• Preferred: prior experience in property management, residential leasing, or real estate administration.

• Preferred: experience in enhancing workflows through automation.

• Preferred: knowledge of AI productivity tools.

• Preferred: experience managing a high-volume lead pipeline.

• Must submit a resume along with a 30–90 second audio or video recording in English.

• Must provide a publicly accessible link to the recording without requiring a login.

• Must upload a screenshot of an internet speed test result.

• Must be available Monday to Friday, from 8:30 AM to 2:30 PM EST.

🏝️ Benefits

• Opportunity for transition to a full-time position.

• Career growth potential within a fast-expanding property management company.

• Significant role in enhancing leasing operations and improving customer experience.

• Technology-driven environment utilizing modern property management software, automation tools, and AI solutions.

• Long-term career prospects.

• Remote professional networking opportunities.