Bilingual Care Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct monthly phone calls for Chronic Care Management (CCM) with the designated practice.

• Make 30 to 50 outbound calls each day.

• Execute necessary patient interactions to achieve CCM service objectives.

• Provide education to patients regarding chronic conditions and their care plans.

• Facilitate coordination of care with provider offices, pharmacies, and community resources.

• Identify care gaps and social determinants affecting health.

• Develop and revise personalized care plans within the Electronic Medical Record (EMR) system.

• Ensure accurate documentation of all patient interactions.

• Uphold HIPAA standards and maintain patient confidentiality.

• Spend the majority of the workday on the phone engaging with patients, coordinating care, and documenting interactions.

• Achieve monitored productivity and quality performance metrics.

⛳️ Requirements

• A minimum of 1-3 years' experience as a Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or Licensed Practical Nurse (LPN).

• Current certification or multistate license for LPNs.

• Excellent verbal and written communication abilities in English.

• Comfortable engaging on the phone for most of the workday.

• Familiarity with EMR/EHR systems.

• Organized, dependable, and capable of working independently in a remote environment.

• A private, quiet home office free from disruptions.

• Access to reliable high-speed internet (100 Mbps or higher).

• A second monitor is required.

• Experience working with geriatric patients is preferred.

• Previous experience in care coordination or case management is preferred.

• Proficient verbal and written communication skills in Spanish are preferred.

🏝️ Benefits

• Medical, dental, and vision insurance coverage.

• Paid time off and recognized holidays.

• Fully remote work setting.

• A supportive team culture with opportunities for professional growth.

• Career advancement prospects as TimeDoc Health continues to grow.

• Meaningful work aimed at keeping patients healthy and preventing hospitalization.

• Company-provided laptop and necessary software.