Bilingual Patient Help Center Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure that every patient enjoys a positive interaction with our company.

• Maintain a friendly, professional, and engaging demeanor in all conversations.

• Effectively communicate the benefits of our dental services to prospective patients.

• Handle inbound calls and conduct outbound follow-up and confirmation calls.

• Achieve a conversion rate of 75% or higher for new-patient calls into in-person consultations.

• Confidently address objections and rejections with care and understanding.

• Schedule new patients accurately using the practice management software.

• Monitor requested statistics and discuss performance with the Team Lead.

• Maintain ongoing communication with the Team Lead and fellow team members.

• Engage in team meetings and training sessions.

• Foster teamwork and collaboration among peers.

• Provide assistance when necessary and seek support during challenging situations.

• Take proactive steps to enhance skills and contribute to team objectives.

• Perform additional duties as assigned.

⛳️ Requirements

• Must be bilingual in English and Spanish.

• Minimum of 1 year of experience in a call center (Required).

• Preferably 2 years of customer service experience.

• Familiarity with dental terminology is advantageous, but not mandatory.

• US work authorization is required.

• Must have reliable high-speed internet with a minimum upload speed of 25/10 Mbps (Required).

• Strong interpersonal skills and a genuine passion for conversation.

• Exceptional communication and active listening abilities.

• Confident and persuasive, capable of conveying the value of a free consultation.

• Comfortable with both inbound and outbound calls.

• Self-driven and capable of working independently.

• Tech-savvy and quick to learn new systems.

• Ability to multitask effectively in a fast-paced environment while maintaining strong organizational skills.

• A dedicated, quiet workspace is essential.

• High school diploma is required.

• Additional language skills are a plus, but not necessary.

🏝️ Benefits

• Comprehensive training provided.

• Computer and headset will be supplied.

• Competitive compensation with opportunities for monthly bonuses.

• Medical, dental, and vision insurance included.

• Company-funded life insurance.

• 401(k) retirement savings plan.

• Short-term disability and other optional benefits available.

• Paid vacation and sick leave offered.

• Paid holidays included.

• Flexible scheduling for evenings or weekends if desired.