Bilingual Virtual Dental Receptionist, Front Office Admin Assistant

This is a fully remote position, open to applicants in Nicaragua, +5 more countries.

📋 Description

• Manage a high volume of inbound and outbound patient communications, encompassing scheduling, addressing general inquiries, follow-ups, and message-taking.

• Arrange appointments for both new and returning patients, including confirming, rescheduling, recalling, and reactivating inactive patients.

• Deliver a welcoming, professional, and patient-centered experience in every interaction.

• Address challenging or upset patients with composure and professionalism, escalating issues when necessary.

• Confirm dental insurance eligibility and benefits, including coverage details, deductibles, annual maximums, limitations, and other pertinent benefits.

• Assist with prior authorizations and pre-treatment estimates, which involves gathering documentation, following up with insurance providers, and tracking requests.

• Ensure accurate maintenance of patient records in Eaglesoft, including demographics, insurance details, notes, and documentation.

• Keep patient data and administrative records precise and current.

• Offer general front-office administrative assistance to alleviate the workload of the in-office team.

• Coordinate with the dental team regarding patient needs, scheduling challenges, insurance inquiries, and follow-ups.

⛳️ Requirements

• Minimum of 2 years of U.S.-based dental practice experience.

• Prior experience as a Dental Receptionist, Front Desk Coordinator, Patient Coordinator, or a similar role in a dental front office.

• Bilingual proficiency in English and Spanish is essential.

• Extensive experience in managing inbound and outbound phone calls.

• Practical experience in dental appointment scheduling.

• Familiarity with verifying dental insurance eligibility and benefits.

• Experience in managing prior authorizations and/or pre-treatment estimates.

• Excellent spoken English with a professional, friendly, and confident phone demeanor.

• Strong customer service and communication abilities.

• Capability to remain calm, patient, and professional in handling demanding or frustrated patients.

• Keen attention to detail and the ability to accurately document patient and insurance information.

• Ability to work independently in a remote setting while maintaining reliable communication with the dental team.

• Experience with Eaglesoft is preferred.

• Preferred experience in patient recall and reactivation.

• Experience in a busy, multi-provider dental practice is preferred.

• Prior experience as a Virtual Dental Assistant (VDA/VMA) is preferred.

• Experience managing a high volume of calls and patient interactions is preferred.

• Familiarity with U.S. dental insurance processes is preferred.

🏝️ Benefits

• Full-time contractor role (40 hours per week).

• Negotiable salary based on skills and experience.

• Completely remote position.

• Long-term role with a stable practice.