Bilingual Training Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and well-structured training for new customer experience representatives.

• Conduct virtual training sessions.

• Clarify processes, procedures, systems, and customer service expectations.

• Utilize various teaching methods tailored to different learning styles.

• Assess learner comprehension and identify any knowledge gaps.

• Administer knowledge assessments, exercises, role-playing scenarios, and hands-on activities.

• Offer constructive feedback and coaching to participants.

• Assist learners who need extra support.

• Prepare new employees for their transition from training to production.

• Collaborate with Team Leads and management to ensure learners are ready.

• Keep accurate training records and communicate updates on learner progress.

• Adjust training delivery in response to changes in processes, systems, or requirements.

• Foster a positive, professional, and accountable learning atmosphere.

⛳️ Requirements

• Prior experience in BPO/contact center training.

• Essential experience in healthcare/medical customer service.

• Background in training customer service/contact center teams is required.

• Minimum of 1 year of experience in remote work.

• Fluency in both English and Spanish.

• Exceptional spoken and written English skills.

• Strong presentation and communication abilities.

• Confident in delivering training in a virtual environment.

• Tech-savvy and adept at learning new systems and platforms.

• Excellent organizational skills and attention to detail.

• Patient, approachable, and capable of coaching diverse types of learners.

• Strong team-oriented mindset.

• Willingness to work during U.S. business hours.

• Immediate availability to start.

• Must have a reliable computer, internet connection, headset, and appropriate remote workspace.

• Comfortable working as an Independent Contractor.

• Must use a Windows 11 PC (Mac is not supported).

• 16 GB RAM required.

• Dual monitors are necessary.

• Webcam and wired USB headset are essential.

• i5 processor or higher is required.

• Fibre internet with a wired Ethernet connection is mandatory.

• Backup power solution is necessary.

• Proficiency in Microsoft Teams / Office 365.

• Completion of all stages of the hiring process is required.

• Submission of an English resume is mandatory.

• Must be a Mexican national currently residing in Mexico.

🏝️ Benefits

• Weekly payment in arrears.

• Paid training sessions.

• Fully remote work setup.

• Independent Contractor arrangement.