Bilingual Specialist, Credit Card Lending

This is a fully remote position, open to applicants in Canada.

📋 Description

• Comprehend customer requirements and deliver sales and service related to credit and lending for BMO clients or potential clients.

• Provide guidance to customers on borrowing strategies and products that align with their goals.

• Execute sales and service tasks in line with established procedures.

• Identify and refer customers to relevant business units.

• Utilize various channels to enhance the customer experience and meet business targets.

• Offer training and mentorship to junior associates as necessary.

• Assess customer needs and deliver personalized banking and borrowing strategy recommendations.

• Oversee transactional results from customer interactions or refer to appropriate internal business units.

• Elevate complex or unresolved customer issues to management.

• Complete necessary documentation to process customer requests accurately.

• Stay updated on personal banking and lending products, practices, and trends.

• Investigate and research lending applications following set protocols.

• Manage customer interactions with professionalism and efficiency.

• Incorporate relevant marketing promotions and initiatives into customer discussions.

• Ensure confidentiality of customer and Bank information is maintained.

• Recognize and report suspicious activities related to money laundering.

• Make credit decisions or recommendations in line with credit-granting policies and Bank regulations.

• Utilize authorized credit criteria to fulfill customer requests.

• Address complex and varied tasks, including escalations from colleagues.

• Analyze issues and determine appropriate next steps.

• Implement BMO’s Risk Management Framework and make well-informed, risk-aware decisions.

⛳️ Requirements

• Generally 2–3 years of pertinent experience.

• A post-secondary degree in a related field is preferred, or an equivalent mix of education and experience.

• Familiarity with personal lending and home financing products.

• Awareness of competitive market trends and product offerings.

• Understanding of contact center operational processes and policies.

• Knowledge of call center technology, processes, and performance metrics.

• Term Investment Qualified, as applicable.

• Specialized knowledge is required.

• Strong verbal and written communication abilities.

• Effective organizational skills.

• Collaborative team player with good interpersonal skills.

• Proficient analytical and problem-solving capabilities.

• Capacity to adhere to Anti-Money Laundering, Terrorist Financing, FCAC consumer provisions, Privacy Act, and other regulatory obligations.

🏝️ Benefits

• Health insurance.

• Tuition reimbursement.

• Accident and life insurance.

• Retirement savings plans.

• Performance-based incentives.

• Discretionary bonuses.

• Additional perks and rewards.

• Comprehensive training and coaching.

• Support from management.

• Opportunities for networking.

• Accommodations available upon request during the selection process.