Bilingual Spanish/English Telephonic Injury Triage RN, Full-Time Overnight

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a steady influx of incoming calls from Medcor customers within a call center setting.

• Efficiently and accurately document each call.

• Monitor and evaluate individual and call center objectives, productivity measures, and statistics.

• Reflect all activities during the shift utilizing the phone system and ensure adherence to personal scheduling.

• Deliver exceptional customer service to Medcor clients and employees.

• Conduct thorough assessments of symptoms and concerns using Medcor's Triage Algorithms.

• Adhere to HIPAA Compliance Policies.

• Complete a comprehensive six-week training program consisting of three weeks in the classroom and three weeks of precepting.

• Maintain a permanent overnight schedule from 11:00 PM to 9:00 AM, including rotation on every other weekend and holidays.

⛳️ Requirements

• Bilingual with fluency in both English and Spanish.

• Possession of a valid RN license.

• Current BLS (CPR) certification is required.

• Capacity to manage a high volume of consecutive calls.

• Strong technological proficiency.

• Minimum typing speed of 30 words per minute.

• Willingness to work on major U.S. holidays as part of the rotation.

• Availability to work every other weekend.

• Proficient written, verbal, and interpersonal communication skills.

• Ability to read, analyze, and interpret triage tools and information while providing care instructions.

• Capability to talk and/or hear; sit and use hands; and perform close-vision computer and written tasks.

• Ability to work on a computer for extended periods.

• Private home workspace with four walls and a door to ensure patient privacy.

• Access to high-speed internet, excluding satellite, at the primary residence.

• Openness to receiving and applying feedback.

• Previous call center experience is advantageous.

• Experience in occupational health is a plus.

🏝️ Benefits

• Additional shift differential pay available for evening, night, and weekend shifts.

• Possibility of retention and performance-based incentives.

• Opportunities for vertical, horizontal, and geographical advancement.

• Comprehensive training and support provided.

• Open-door policy fostering communication.

• Paid time off is offered.

• Health and dental insurance provided.

• 401K plan with matching contributions.

• Education reimbursement opportunities available.

• Peer recognition program to acknowledge contributions.

• A tobacco-free and smoke-free workplace environment.