Bilingual Spanish Specialist, Clinical Engagement

This is a fully remote position, open to applicants in Alaska, +12 more states.

📋 Description

• Conduct Medication Therapy Management (MTM) and Stars Adherence initiatives independently while adhering to established protocols.

• Engage in proactive outreach to patients to enhance their engagement, adherence, and participation in programs.

• Coordinate activities related to patient care to guarantee timely access to medications and continuity of therapy.

• Prioritize tasks and resolve routine issues with minimal oversight.

• Work collaboratively with members of the Clinical Engagement Center team to ensure consistent clinical services and shared responsibility for outcomes.

• Provide education to patients regarding the benefits of the program and medication adherence.

• Identify potential risks, address barriers, and determine suitable interventions within the program guidelines.

• Assist with prescription renewals and requests for extended day supplies.

• Manage exceptions and liaise with pharmacies or providers as necessary.

• Connect members to appropriate clinical or operational resources.

• Utilize professional judgment and escalate situations that require further guidance.

• Follow protocols and regulatory requirements, escalating complex, sensitive, or high-risk matters as needed.

• Complete assigned workflows with accuracy and efficiency.

• Perform additional duties as assigned.

⛳️ Requirements

• High School diploma or GED is mandatory.

• Certification as a Pharmacy Technician is required.

• State Pharmacy Technician license is necessary where applicable.

• A minimum of 3 years of experience in pharmacy support or execution of clinical programs is required.

• Active national pharmacy technician certification through PTCB or NHA is highly preferred.

• Proficiency in both English and Spanish is strongly preferred.

• A solid understanding of pharmaceutical knowledge is essential.

• Proven ability to deliver empathetic, patient-centered support and communicate clearly and respectfully with diverse populations is required.

• Experience in managing both inbound and outbound communications while adhering to established workflows, scripts, and escalation procedures is necessary.

• Knowledge of healthcare regulations, including HIPAA, is required.

• Demonstrated ability to collaborate effectively within cross-functional teams is essential.

• Commitment to participate in, adhere to, and support compliance program objectives is necessary.

• Ability to interact cooperatively and respectfully with fellow employees is essential.

🏝️ Benefits

• Comprehensive benefits package for Health, Dental, and Vision insurance.

• 20 days of paid time off.

• 4 weeks of paid parental leave.

• 9 paid holidays.

• 401K with a company match up to 5% - No vesting required.

• Adoption Assistance Program.

• Flexible Spending Account.

• Educational Assistance Plan and support for Professional Memberships.

• Referral Bonus Program offering up to $750!