Health Coach – Bilingual Spanish/English

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide tailored, evidence-driven virtual coaching to assist members in achieving sustainable behavior change, accessing healthcare resources, and reaching personal wellness objectives.

• Primarily support the multidisciplinary Weight Management program.

• Conduct 30-minute individualized 1-on-1 coaching sessions utilizing motivational interviewing and evidence-based strategies for behavior change.

• Identify intrinsic motivation and collaboratively develop actionable SMART goals.

• Lead group coaching sessions and workshops.

• Offer continuous accountability, assess progress, and adjust strategies to promote long-term member success.

• Administer appropriate screening tools and health measurements as per scope of practice.

• Ensure timely clinical documentation and provide personalized care plans.

• Collaborate with care managers, registered dietitians, and providers within structured weight management initiatives.

• Act as the subject matter expert in behavior change for the multidisciplinary care team.

• Utilize health conditions and trend data to direct members towards suitable care and remove barriers.

• Connect members with digital health resources, health plan benefits, employer wellness programs, and community services.

• Address member concerns and perform proactive outreach calls.

• Oversee scheduling, appointment coordination, and follow-ups.

• Engage in wellness initiatives, incentive programs, and client events.

• Comply with the NBHWC Code of Ethics, HIPAA, PHI/PII protection protocols, and IT security standards.

• Escalate clinical or technical issues in accordance with standard operating procedures.

• Participate in quality assurance evaluations, call audits, and regular feedback sessions.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• National Board-Certified Health and Wellness Coach (NBC-HWC) credential.

• Bachelor’s degree in Health Science, Kinesiology, Nutrition, Psychology, or a related field.

• 2+ years of experience in health coaching, preferably in a clinical, healthcare, or digital health setting.

• Must be bilingual in English and Spanish or possess multilingual fluency.

• Experience with weight management practices.

• Availability to work Monday through Friday, from 8 am to 5 pm PST.

• Candidates progressing to the interview with the hiring manager will engage in a ~10-minute mock coaching session.

• Strong foundational knowledge of the clinical distinctions between health coaching, health education, and behavioral health/therapy.

• Demonstrated excellence in customer service with a proven ability to enhance patient engagement and retention.

• Preferred proficiency in Electronic Medical Record (EMR) systems, Salesforce, and Google Workspace.

• Certification as a Diabetes Prevention Program (DPP) Lifestyle Coach is preferred.

• Experience working with patients on GLP-1 medications is preferred.

• Familiarity with providing care through telehealth or within a remote team structure is preferred.

• Exceptional verbal and written communication skills, demonstrating professionalism and empathy.

• Strong skills in caseload management, multitasking, and attention to detail.

• Ability to adapt and thrive in a fast-paced environment; open to evolving workflows and receiving continuous feedback.

• Willingness to modify working hours based on member, company, and client availability needs.

• A dedicated, private, and professional workspace for virtual consultations.

• Capability to sit or stand for extended periods at a desk.

• Significant daily time spent utilizing a computer, headset, phone, and video conferencing tools.

• Manual dexterity for typing and data entry; corrected vision, hearing, and speech within normal ranges.

🏝️ Benefits

• Remote work opportunities.

• Full-time employment.