Bilingual Medical Receptionist – On-Call Weekend Coordinator

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Act as the main point of contact for incoming calls and after-hours HHA and PDN cases.

• Handle, filter, and direct a high volume of calls concerning staffing, attendance, patient requirements, caregiver issues, and agency services.

• Oversee and confirm caregiver attendance for scheduled HHA and PDN cases.

• Address caregiver call-outs, missed visits, and attendance matters.

• Arrange caregiver and nursing coverage for vacant cases and missed appointments.

• Relay scheduling modifications, attendance problems, and urgent case notifications to patients, families, caregivers, and staff.

• Record calls, messages, incidents, attendance updates, and case details in HHA Exchange and other agency platforms.

• Navigate various software systems, internal directories, and communication tools.

• Elevate urgent clinical, patient, staffing, or operational issues as necessary.

• Keep after-hours call logs and maintain HIPAA-compliant documentation.

• Provide details about agency services, operating hours, and key points of contact.

• Monitor call queues to ensure timely addressing of calls and messages.

• Uphold professionalism, patience, and confidentiality while managing sensitive or urgent calls.

• Adhere to assigned schedules, agency protocols, and communication standards.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Proficient in both English and Spanish.

• Minimum of 3 years of professional experience in a U.S. healthcare or home care setting.

• Strong computer skills with the capability to use multiple software systems concurrently.

• Excellent verbal and written communication abilities.

• Outstanding telephone etiquette and customer service expertise.

• Capacity to prioritize multiple responsibilities and maintain composure under pressure.

• Ability to work autonomously and stay productive in a fully remote setting.

• Proficiency in managing confidential and sensitive information with professionalism.

• Reliable Windows computer suitable for remote operations.

• Consistent and dependable internet connectivity.

• Quiet and professional workspace environment.

• Regular availability for the assigned Monday–Saturday schedule.

• Flexibility to provide additional morning and holiday coverage as required.

🏝️ Benefits

• Opportunity for remote work.

• Unpaid break of 45 minutes each scheduled day.

• Flexibility for additional morning coverage as needed.

• Availability for holiday work as required.

• Must have a reliable Windows computer and stable, high-speed internet for remote work.