Bilingual Spanish Customer Service Representative

This is a fully remote position, open to applicants in Florida, +6 more states.

📋 Description

• Deliver exceptional customer service support to individuals.

• Connect individuals with emergency shelter and available resources.

• Assist clients in navigating various programs and systems.

• Complete necessary orientation and training sessions.

• Showcase computer setup and internet specifications during the interview process.

• Work remotely from the comfort of your home.

⛳️ Requirements

• Bilingual fluency in Spanish and English, both spoken and written.

• Experience in call centers or customer service roles.

• Proficient with technology and capable of navigating multiple systems.

• Dependable: 100% attendance required for orientation and training, without exceptions.

• Must have open availability, including weekends.

• Residency required in TX, SC, NC, FL, GA, VA, PA, or MI.

• Must possess a Windows 11-based PC; Macs or Chromebooks are not acceptable.

• Dual monitor setup is necessary.

• Recent-generation Intel i5, i7, or i9 / AMD Ryzen 5, 7, or 9 processor required.

• Minimum of 16 GB RAM with 12 GB usable memory.

• CPU utilization must be at 50% or less.

• Computer must have an Ethernet (RJ-45) port.

• A wired Ethernet connection is mandatory; Wi-Fi is not permitted.

• Download speed of 20 Mbps or higher is required.

• Upload speed of 10 Mbps or higher is necessary.

• Ping rate of 20 ms or less is required.

• Candidates must demonstrate equipment specifications during the interview with camera on and screen sharing.

• 24/7 availability is preferred for applicants.

• Confirmation of equipment and availability requirements is essential.

• Previous remote work experience is advantageous.

🏝️ Benefits

• W2 employee status.

• 100% remote work opportunity.

• Enjoy working from the comfort of your home.