Bilingual Seasonal Loss Prevention Agent

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Review orders from various brands to detect suspicious activities and potential fraud.

• Make decisions on whether to approve or reject orders based on data analysis and internal protocols.

• Conduct outbound communications via calls and emails to verify order information and prevent chargebacks.

• Maintain a productivity rate (AT) of 90% or above.

• Manage and strive to reduce chargebacks in line with brand-specific objectives.

• Monitor chargeback statistics, identify trends, and implement proactive strategies to minimize chargebacks.

• Document activities in designated company systems and Microsoft applications.

• Analyze data and reports to uncover patterns or root causes of losses.

• Provide consistent feedback to management.

• Collaborate with the Escalations team and other departments to ensure adherence to security protocols.

• Report any security issues, unusual activities, or discrepancies to management.

• Adapt to flexible work hours, which may include Sunday and night shifts (00:00-23:59 hrs).

• Work alongside team members and management while achieving high productivity with minimal supervision.

• Ensure adherence to security standards and company policies during order reviews.

⛳️ Requirements

• High school diploma or equivalent (Bachelor's degree preferred).

• 1-2 years of experience in loss prevention, fraud detection, or a similar field, ideally in a retail or call center setting.

• Strong attention to detail with the ability to identify unusual behaviors or discrepancies.

• Excellent communication skills.

• Bilingual proficiency in English and Spanish.

• Proficient in Microsoft Office (Excel, Word, PowerPoint) and internal documentation systems.

• Strong problem-solving and analytical capabilities with a proactive approach to risk management.

• Experience in chargeback management and strategies for reduction.

• Ability to work independently with minimal oversight.

• Strong teamwork and collaboration abilities.

• Capacity to handle high-volume tasks effectively, especially during peak periods.

• Available only for candidates in CDMX and Edo. de Mex.

🏝️ Benefits

• SEASONAL agreement for peak season (3 months).

• $5,000 MXN Seasonal Bonus upon successful completion of the seasonal contract.

• Legal benefits from day one.

• Work from home options.

• Complete equipment provided.

• 100% paid training.

• 10-hour work shifts.

• 1-hour lunch break.

• Two 15-minute breaks.

• Two days off.

• Total Pass.