Bilingual Scheduling Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage a high volume of inbound and outbound calls to schedule, reschedule, or cancel patient appointments across various specialties.

• Accurately capture and verify comprehensive patient demographic and insurance information.

• Conduct basic real-time insurance eligibility checks.

• Inform patients about copays, outstanding balances, referral needs, and prior authorization requirements.

• Adhere to provider-specific scheduling templates, visit-type protocols, and clinical guidelines.

• Make outbound calls to remind patients and follow up on missed appointments and no-shows.

• Oversee recall waitlists to ensure provider calendars remain full.

• Address patient inquiries and escalate complex issues as necessary.

• Ensure compliance with HIPAA regulations, patient privacy laws, and IKS operational standards.

• Achieve or exceed performance metrics related to call handling time, scheduling accuracy, quality assurance, and attendance.

⛳️ Requirements

• High school diploma or equivalent is a must.

• Bilingual proficiency is required.

• At least 1 year of experience in a healthcare contact center, medical scheduling, or patient access position.

• Knowledge of medical terminology, as well as familiarity with Commercial, Medicare, and Medicaid insurance types and basic RCM concepts.

• Experience using Electronic Health Record (EHR) and Practice Management (PM) scheduling software.

• Excellent phone etiquette coupled with active listening skills.

• A compassionate approach towards patient care.

• High level of accuracy in patient registration and insurance data entry.

• Capability to manage anxious or frustrated patients with professionalism and composure.

• Proficiency in navigating multiple software applications simultaneously in a fast-paced environment.

• Strong self-management abilities in a remote, high-volume call center environment.

🏝️ Benefits

• Benefits commence after 3 months of employment.

• Healthcare coverage.

• Paid time off.

• One month of training counts towards the start of employment.