Bilingual Scheduling Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage a large volume of incoming and outgoing calls to arrange, modify, or cancel patient appointments across various specialties.

• Accurately collect and confirm complete patient demographic and insurance information during the scheduling process.

• Conduct basic real-time checks on insurance eligibility.

• Notify patients about copays, outstanding balances, referral, and prior authorization requirements.

• Adhere to provider-specific scheduling templates, visit-type regulations, and clinical guidelines.

• Make outbound reminder calls and follow up with patients who missed appointments or did not show.

• Oversee recall waitlists to ensure provider calendars remain fully booked.

• Address patient inquiries and manage sensitive interactions with empathy.

• Appropriately escalate complex issues as necessary.

• Ensure compliance with HIPAA regulations, patient privacy laws, and IKS operational standards.

• Achieve or surpass performance metrics related to call handling time, scheduling accuracy, quality assurance scores, and attendance.

⛳️ Requirements

• A high school diploma or equivalent is required.

• Bilingual proficiency is preferred.

• A minimum of 1 year of experience in a healthcare contact center, medical scheduling, or patient access position.

• Knowledge of medical terminology, various insurance types including Commercial, Medicare, and Medicaid, along with basic revenue cycle management concepts.

• Experience with Electronic Health Record (EHR) and Practice Management (PM) scheduling software.

• Excellent phone etiquette and strong active listening skills.

• A compassionate approach to patient care.

• High level of accuracy in patient registration and insurance data entry.

• Capability to manage anxious or frustrated patients with professionalism and composure.

• Proficiency in navigating multiple software applications concurrently in a fast-paced environment.

• Strong self-management abilities in a remote, high-volume call center environment.

🏝️ Benefits

• Benefits commence after 3 months of employment (the first month of training is included in the employment period).

• Healthcare coverage.

• Paid time off.

• Competitive benefits package available for eligible full-time employees.