Bilingual Sales Specialist – Spanish/English

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Act as the main point of contact for clients.

• Handle both incoming and outgoing communications.

• Utilize web-based tools to address customer inquiries.

• Address customer questions, issues, and concerns effectively.

• Engage with customers through phone, email, chat, and/or social media platforms.

• Resolve and de-escalate customer issues.

• Escalate interactions when required.

• Respond to requests for assistance and/or process payments.

• Monitor call-related data for audit and reporting purposes.

• Provide insights on call-related issues.

• Achieve set sales goals.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• At least 6 months of experience in customer service.

• Must be at least 18 years old.

• Ability to type a minimum of 25 words per minute.

• Proficient with desktop computer systems.

• Basic knowledge of Windows-based systems.

• Previous experience in customer service and/or sales is preferred.

• A college degree is preferred but not mandatory.

• Ability to adhere to established procedures.

• Capability to work collaboratively with team members, supervisors, and support departments.

• Excellent communication, listening, and analytical skills.

• Strong organizational and problem-solving abilities.

• Ability to prioritize tasks and perform well under pressure.

• Open-mindedness towards feedback, evolving policies, and a structured schedule with varied shifts.

• Sharp critical thinking capabilities.

• Proactive in problem-solving.

• A dedicated workspace near a router for a hardwired Ethernet connection.

• Minimum internet speed of 15 Mbps download and 10 Mbps upload.

• ISP latency of under 50ms.

• Internet connection must not be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN.

• Proof of internet speed is required.

• Must reside in one of the listed eligible U.S. states.

• Bilingual proficiency in Spanish and English is required.

🏝️ Benefits

• Comprehensive health benefits, which may encompass medical, vision, and dental coverage.

• Employment Assistance Programs available.

• Health and personal time off (HPT).

• Leave programs as eligible.

• Competitive 401(K) plans offered.

• Life insurance coverage.

• Supplemental medical insurance options.

• Critical care insurance available.

• Pet insurance plans.

• Flexible Spending Account (FSA) plans.

• Discounts at various retailers.

• Opportunities for career advancement.

• Inclusive and diverse workplace culture.

• Reasonable accommodations provided during the application process.