Bilingual Sales Representative, English/Spanish

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage both incoming and outgoing calls with current customers

• Communicate effectively and professionally in both English and Spanish

• Promote and sell discounts, special offers, and available promotions to existing clients

• Assess customer needs and suggest suitable products, services, or offers

• Address customer objections, inquiries, and concerns to finalize sales

• Foster rapport and maintain positive relationships with customers

• Provide an engaging, professional, and customer-centered phone experience

• Achieve sales targets, performance objectives, and call quality benchmarks

• Keep accurate records of customer interactions and sales activities

⛳️ Requirements

• Fluent in both spoken English and Spanish (bilingual proficiency is essential)

• Prior experience in telesales, phone sales, telemarketing, or a related customer-facing role

• Confident, enthusiastic, and engaging personality with excellent phone communication abilities

• Comfortable making outbound calls and managing inbound customer inquiries

• Sales-driven mindset with a talent for converting conversations into sales opportunities

• Dependable, motivated, and goal-oriented

• Preferred: Previous experience with an internet service provider (ISP), cable, telecommunications, or broadband company

• Preferred: Understanding of cable internet services, internet plans, and related products

• Preferred: Experience in selling upgrades, discounts, promotions, or additional services to existing customers

🏝️ Benefits

• Remote work

• Full-time schedule, Monday–Friday, 9am–5pm EST