Bilingual Reimbursement Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Support reimbursement processes to ensure timely, precise, and consistent management of coverage-related requests within customer operations and patient support workflows.

• Organize benefits-related documentation, case updates, follow-up tasks, and communications for reimbursement support.

• Address routine reimbursement challenges, documentation discrepancies, and workflow exceptions.

• Keep accurate case records, reimbursement documentation, and system updates.

• Track reimbursement trends, recurring issues, and indicators for escalation.

• Collaborate with internal and external stakeholders to coordinate communications, clarify reimbursement requirements, and facilitate case resolution.

• Participate in process enhancements, workflow modifications, and operational readiness initiatives.

⛳️ Requirements

• High School Diploma/GED or equivalent experience is required.

• A minimum of 2 years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field is required.

• Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement is preferred.

• Bilingual proficiency in English and French is required as per the role title.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer activities.

• Reasonable accommodations during the employment process and throughout employment.