Bilingual Receptionist – On-Call Weekend Coordinator

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Act as the main contact for incoming calls and after-hours HHA and PDN cases.

• Handle, assess, and direct high-volume calls pertaining to staffing, attendance, patient requirements, caregiver issues, and agency services.

• Oversee and confirm caregiver attendance for scheduled HHA and PDN cases.

• Address caregiver call-outs, missed visits, and attendance-related concerns.

• Organize caregiver and nursing coverage for open cases and instances of missed visits.

• Communicate with patients, families, caregivers, and staff regarding changes in scheduling, attendance problems, and urgent updates on cases.

• Record calls, messages, incidents, attendance updates, and case-related details in HHA Exchange and other agency systems.

• Utilize software systems, internal directories, and communication platforms to resolve or direct inquiries appropriately.

• Elevate urgent clinical, patient, staffing, or operational issues to supervisors or management.

• Keep after-hours call logs and documentation in accordance with agency policies and HIPAA regulations.

• Provide details about agency services, operating hours, and points of contact.

• Monitor call queues and ensure timely responses to calls and messages.

• Uphold professionalism, patience, and confidentiality while managing sensitive or urgent calls.

• Adhere to assigned schedules, agency protocols, and communication guidelines.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Proficient in both English and Spanish.

• Minimum of 3 years of professional experience in a U.S. healthcare or home care setting.

• Strong computer skills with the ability to navigate multiple software systems concurrently.

• Excellent verbal and written communication abilities.

• Outstanding telephone etiquette and customer service skills.

• Capacity to prioritize various tasks and maintain composure under pressure.

• Ability to work autonomously and remain productive in a fully remote work environment.

• Competence in handling confidential and sensitive information with professionalism.

• Must possess a reliable Windows computer suitable for remote work.

• Must have consistent and dependable internet connectivity.

• Reliable, high-speed internet access required.

• A quiet and professional workspace is essential.

• Must be consistently available for the assigned Monday–Saturday schedule.

• Flexibility to provide additional morning and holiday coverage as required.

🏝️ Benefits

• Remote work arrangement.

• Unpaid break of 45 minutes each scheduled day.

• Additional flexibility for morning coverage between 7:00 AM and 9:00 AM as needed.

• Availability for holiday work as required.