Bilingual Project Sales Specialist, 12 month contract

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist in customer projects from initiation to completion, including expediting installations and special orders.

• Collaborate closely with stores, vendors, service providers, and field teams.

• Deliver exceptional customer service using extensive product knowledge and advanced sales techniques.

• Evaluate customer needs, guide their decision-making, and provide timely follow-ups to enhance sales conversion.

• Manage incoming leads, sales pipeline, measurements, progress monitoring, and conversion to sales.

• Take ownership of the customer experience and address objections with available tools and resources.

• Consultatively sell products and services by articulating benefits and aligning solutions with customer needs.

• Manage multiple complex projects while ensuring customer satisfaction, adherence to processes, and timeline compliance.

• Aid in sales retention and recovery initiatives.

• Foster relationships with customers and internal partners.

• Perform follow-ups using customers’ preferred communication channels.

• Clearly communicate project scope, timelines, and completion procedures.

• Develop sales packages that outline project scope, timelines, relevant documents, and anticipated outcomes.

• Identify opportunities for process improvements and suggest solutions to leadership.

• Report directly to the Contact Centre Supervisor.

⛳️ Requirements

• High school diploma or equivalent (English section).

• Baccalauréat or equivalent college diploma in a relevant field of study (French section).

• External candidates must have 3–5 years of customer experience, ideally within a sales-driven environment, call center operations, or a similar role.

• Internal candidates must meet a minimum time-in-position requirement of 1 year.

• Strong analytical skills with the ability to envision various outcomes.

• Outstanding organizational, time management, and follow-up abilities.

• Proficient in relationship-building and networking with internal and external stakeholders and cross-functional teams.

• Experience with SAP ERP & COM is a definite advantage.

• Ability to work autonomously with minimal guidance as well as collaboratively within a team.

• Availability for daytime and evening shifts, with potential scheduling any day of the week.

• Bilingual proficiency in English and French for customer support.

🏝️ Benefits

• Remote/Virtual work arrangement.

• Flexible schedule with both daytime and evening availability.

• No travel required.

• Designated home work area free from domestic noise or distractions.

• Full-time 12-month contract.