Bilingual Veterinary Receptionist

This is a fully remote position, open to applicants in Mexico, +5 more countries.

📋 Description

• Manage approximately 100 inbound and outbound calls each day.

• Schedule, confirm, reschedule, and oversee veterinary appointments.

• Provide explanations about veterinary services, common procedures, pricing, and appointment availability.

• Transform incoming inquiries into scheduled appointments through proactive communication and sales techniques.

• Assist pet owners with inquiries regarding vaccinations, wellness visits, preventive care, and other veterinary services.

• Ensure accurate maintenance of patient records, update client information, and document interactions in the clinic management system.

• Follow up with both potential and current clients to promote bookings and nurture customer relationships.

• Utilize Mango Voice and Navattor phone and scheduling platforms.

• Collaborate with veterinary staff to ensure effective communication and efficient appointment scheduling.

• Serve as the initial point of contact for pet owners in a busy U.S.-based veterinary clinic.

⛳️ Requirements

• Over 4 years of experience in customer service, phone-based support, appointment setting, or a similar client-facing position.

• Proficiency in English and Spanish with outstanding verbal communication abilities.

• Demonstrated capability to manage high call volumes, ideally 80–100+ calls daily.

• Experience in scheduling appointments, managing calendars, and maintaining accurate customer or patient records.

• Strong sales orientation with a background in converting inbound inquiries into appointments or sales.

• Knowledge of common veterinary services, terminology, vaccinations, wellness exams, and preventive care.

• Comfortable discussing pricing, clarifying services, and addressing customer objections.

• Previous experience as a veterinary receptionist, veterinary customer service representative, or in veterinary clinic operations is highly preferred.

• Familiarity with veterinary practice management software is a significant advantage.

• Knowledge of Mango Voice and/or Navattor is a plus but not essential.

• Availability to work Tuesday–Saturday, full-time, 40 hours per week, on Pacific Time; Saturdays until 2:00 PM.

• Capability to work remotely from an eligible Latin American location.

🏝️ Benefits

• Accelerated Hiring Process: We act swiftly, communicate transparently, and ensure candidates are well-informed.

• Enhanced Role Matching: You are placed in positions where you can truly excel and develop, rather than simply filling a vacancy.

• Genuine Growth Potential: High achievers unlock salary increases, long-term stability, and future opportunities.

• Collaborate With U.S. Operators: Acquire direct experience in supporting a U.S.-based veterinary business and its daily operations.

• True Ownership: Your contributions significantly influence customer satisfaction, appointment bookings, and overall business growth.

• Industry-Relevant Experience: Gain valuable expertise in veterinary customer service, appointment management, and client communication.