Bilingual Patient Services Associate, French/English

This is a fully remote position, open to applicants in Canada.

📋 Description

• Accurately input and maintain patient and program data in internal databases.

• Facilitate patient enrollment, onboarding, and updates on cases.

• Handle incoming and outgoing communications via phone, email, and fax in both English and French.

• Confirm the completeness and accuracy of patient and healthcare provider information.

• Address routine inquiries from patients, providers, and stakeholders.

• Monitor and record program activities, including necessary safety and compliance documentation.

• Prioritize assignments and adhere to service-level timelines in a high-volume setting.

• Adhere to standard operating procedures, as well as privacy and compliance regulations.

• Assist with reporting, data validation, and various administrative tasks.

• Collaborate with internal teams to ensure the effective delivery of patient support.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Minimum of 1 year experience in customer service, administration, data entry, or a similar field.

• Required fluency in both written and spoken French and English.

• Proficient data entry and computer skills (e.g., MS Office, CRM systems).

• Strong attention to detail and accuracy is essential.

• Excellent communication and interpersonal abilities.

• Capability to adhere to processes, procedures, and compliance standards.

• Ability to work independently in a remote setting.

• Must maintain a private and secure workspace that ensures confidentiality and compliance.

• Preferred: Experience in a call center, healthcare, or Patient Support Program environment.

• Preferred: Knowledge of medical terminology and the Canadian healthcare system.

• Preferred: Familiarity with insurance, reimbursement, or patient assistance programs.

• Preferred: Strong organizational skills and multitasking capabilities.

• Preferred: Proficient problem-solving and critical-thinking skills.

• Preferred: Experience in supporting patients, healthcare providers, or similar customer groups in a service-oriented context.

🏝️ Benefits

• Competitive compensation package

• Annual bonus or long-term incentive opportunities may be offered

• Equal employment opportunities

• Reasonable accommodation for job search or employment application