Bilingual Employee Service Center Specialist, Honduras

This is a fully remote position, open to applicants in Honduras.

📋 Description

• Engage with current and former employees via email, live chat/intranet, and phone calls.

• Address low- to moderate-complexity inquiries related to Human Resources.

• Act as the initial point of contact for employment-related queries.

• Support employees with Employee or Manager Self-Service activities and HR transactions.

• Educate and inform callers regarding payroll, compliance, onboarding, benefits, compensation, timekeeping, and various HR policies and services.

• Gather pertinent information and escalate issues that exceed your scope to the appropriate specialists or staff.

• Uphold confidentiality, ensure employee data security, and maintain accurate data entry.

• Meet expectations for client and Compass productivity, performance, schedule adherence, and channel availability.

• Develop an understanding of frequently asked questions, procedures, and resolutions.

• Collaborate with team members to provide solutions and share customer insights and trends.

• Execute additional responsibilities assigned by Compass or the client.

⛳️ Requirements

• High school diploma is mandatory.

• Preferred 1–3 years of experience in a contact center or administrative HR role.

• Customer-oriented problem-solving skills related to payroll, compliance, onboarding, benefits, job changes, and policy inquiries.

• Proficient in navigating multiple web-based systems simultaneously, with accurate data entry.

• Capability to learn and retain a broad range of information.

• Excellent written/typing and verbal communication abilities.

• Proficiency in English and Spanish, evaluated during the screening process.

• Tech-savvy with the ability to manage multiple web-based systems.

• A licensed Windows computer with a serial number; customized or jailbroken devices are not permitted.

• A strong wired internet connection with a minimum download and upload speed of 80 MBPS.

• Windows computer equipped with a functional webcam and headset with a microphone.

• Processor: Windows i5 11th generation or newer, AMD Ryzen 5 5000 series or newer, or Mac M1 or newer.

• Memory: Windows minimum of 16GB; MacBook minimum of 8GB.

• Operating system: Windows 11, 32-bit or 64-bit.

• Ability to install necessary third-party screen capture software and Microsoft dependencies.

• DUO Mobile must be installed on a mobile phone for multi-factor authentication.

• Reliable high-speed internet and ideally a separate noise-free workspace.

• Backup power source is required.

• Capability to see, talk, hear, operate a computer/laptop and headset, and work while either seated or standing for extended periods.

• Availability for full-time 40-hour shifts during the specified hours of operation.

🏝️ Benefits

• A fully remote work environment.

• Competitive compensation.

• Comprehensive training on products and services.

• Opportunities for career development, including internal promotions.

• A positive and inclusive work culture that values diversity.