Bilingual Employee Service Center Specialist – Honduras

This is a fully remote position, open to applicants in Honduras.

📋 Description

• Engage with current and former employees using email, live chat/intranet, and phone communication.

• Accurately and consistently address low- to moderate-complexity HR inquiries.

• Act as the initial point of contact for questions related to employment.

• Assist employees in utilizing Employee or Manager Self-Service functions to commence HR transactions.

• Educate and inform callers about HR policies and procedures, including payroll, compliance, onboarding, benefits, compensation, timekeeping, and other HR services.

• Gather pertinent information and enlist the help of relevant specialists when issues exceed this role's scope.

• Efficiently navigate various web-based systems.

• Uphold confidentiality, ensure employee data security, and maintain precise data entry.

• Achieve client and Compass productivity and performance goals.

• Adhere to scheduling and channel availability requirements.

• Build expertise in common inquiries, procedures, and solutions.

• Collaborate with team members to provide responses and share insights and trends from customers.

• Execute additional responsibilities as assigned by Compass or the client.

• Complete training and engage in 1:1 discussions using a functioning camera.

• Work full-time shifts during the specified hours of operation.

⛳️ Requirements

• A high school diploma is mandatory.

• A 2–4-year college degree is preferred.

• 1–3 years of experience in a contact center or administrative HR role is preferred.

• Customer-centric problem-solving skills related to payroll, compliance, onboarding, benefits, job changes, and policy inquiries.

• Proficiency in managing multiple web-based systems simultaneously with accurate data entry.

• Capability to learn and retain a broad range of information.

• Strong written and verbal communication abilities.

• Proficiency in English and Spanish is required and will be assessed during the screening process.

• Technologically proficient and capable of navigating multiple web-based systems.

• A licensed Windows computer with a serial number; customized, jailbroken, or homemade devices are not permitted.

• A strong wired internet connection with a minimum of 80 MBPS download and upload speed.

• A Windows computer equipped with a functional webcam.

• A working headset with a microphone; speakers are not allowed during calls.

• Processor: Windows i5 11th generation or newer, AMD Ryzen 5 5000 series or newer, or Mac M1 or newer.

• Memory: Minimum of 16GB for Windows; minimum of 8GB for MacBooks.

• Operating system: Windows 32-bit or 64-bit, including Windows 11.

• Ability to install necessary third-party screen-capture software and components.

• Capability to download DUO Mobile for multi-factor authentication.

• Reliable high-speed internet connection.

• Ideally, a separate room free from noise and distractions.

• Backup power source.

• Availability for full-time shifts within the specified hours of operation.

• Ability to see, talk, and hear for effective verbal and written communication.

• Ability to operate a computer/laptop and headset.

• Capability to perform responsibilities while sitting and/or standing for extended periods.

🏝️ Benefits

• A completely remote work environment.

• In-depth training on our products and services.

• Opportunities for career advancement, including internal promotions.

• A positive and growing work culture that prioritizes diversity and inclusivity.

• Competitive salary.