Bilingual Employee Service Center Specialist, Honduras

This is a fully remote position, open to applicants in Honduras.

📋 Description

• Address inquiries from current and former employees about employment and onboarding details, health and wellness benefits, and company policies.

• Interact with employees via email, live chat/intranet, and telephone communication.

• Accurately and consistently resolve HR queries of low to moderate complexity.

• Act as the initial point of contact for questions related to employment.

• Support employees in utilizing Employee or Manager Self-Service functions to initiate HR transactions.

• Clarify and inform callers regarding payroll, compliance, onboarding, benefits, compensation, timekeeping, and other HR policies and services.

• Gather pertinent information and escalate issues that exceed the specialist’s expertise.

• Ensure confidentiality, maintain employee data security, and perform accurate data entry.

• Fulfill client and Compass productivity, performance, schedule adherence, and channel availability expectations.

• Develop knowledge of frequently asked questions, procedures, and resolutions.

• Collaborate with team members to provide solutions and share customer insights and trends.

• Execute other responsibilities as assigned by Compass or the client.

⛳️ Requirements

• High school diploma is mandatory.

• Preferably 1–3 years of experience in a contact center or administrative HR role.

• Customer-centric problem-solving skills related to payroll, compliance, onboarding, benefits, job modifications, and policy inquiries.

• Ability to navigate multiple web-based systems simultaneously while ensuring accurate data entry.

• Capacity to learn and retain a broad range of information.

• Excellent written/typing and verbal communication skills in both English and Spanish; proficiency will be evaluated during the screening process.

• Tech-savvy with the capability to navigate various web-based platforms.

• A licensed Windows computer with a serial number, or a Mac M1 or newer; customized, jailbroken, or homemade devices will not be accepted.

• A strong wired internet connection with a minimum of 80 MBPS download and upload speeds.

• A functioning webcam and headset with a microphone.

• Processor requirements: Windows i5 11th generation or newer, AMD Ryzen 5 5000 series or newer, or Mac M1 or newer.

• Memory specifications: minimum 16GB for Windows or 8GB for MacBooks.

• Must have Windows 11, 32-bit or 64-bit operating system.

• Ability to install necessary third-party software, including screen capture dependencies.

• DUO Mobile application installed on a mobile phone for multi-factor authentication.

• Reliable backup power source is required.

• Must be available for full-time 40-hour shifts within designated operating hours.

• Capability to work remotely, ideally in a separate room that is free from noise and distractions.

• Must be able to see, talk, hear, operate a computer/laptop and headset, and remain seated or standing for extended periods.

🏝️ Benefits

• A fully remote work environment.

• Competitive salary.

• Comprehensive training on products and services.

• Opportunities for career development, including internal promotions.

• A positive and growing workplace culture that values diversity and inclusivity.