Bilingual Employee Service Center Specialist

This is a fully remote position, open to applicants in Honduras.

📋 Description

• Engage with current and former employees via email, live chat/intranet, and phone.

• Accurately and consistently resolve low- to moderate-complexity HR inquiries.

• Act as the primary point of contact for employment-related questions.

• Support employees with HR transactions in Employee or Manager Self-Service.

• Inform and educate callers regarding payroll, compliance, onboarding, benefits, compensation, timekeeping, and other HR policies and services.

• Gather pertinent information and escalate issues that exceed the scope of expertise.

• Navigate various web-based systems while ensuring precise data entry.

• Safeguard confidentiality and the security of employee data.

• Meet the productivity, performance, schedule adherence, and channel availability expectations of clients and Compass.

• Develop understanding of common inquiries, procedures, and resolutions.

• Collaborate with team members to provide answers and share customer insights and trends.

• Carry out additional duties as assigned by Compass or the client.

⛳️ Requirements

• A high school diploma is required.

• A 2–4-year college degree is preferred.

• 1–3 years of experience in a contact center or administrative HR role is preferred.

• Experience in customer-focused problem-solving related to payroll, compliance, onboarding, benefits, job changes, and policy inquiries is preferred.

• Proficiency in navigating multiple web-based systems simultaneously with accurate data entry.

• Ability to learn and retain a broad range of information.

• Strong written/typing and verbal communication skills.

• Proficiency in written and spoken English and Spanish, assessed during screening.

• Tech-savvy with the ability to maneuver through multiple web-based systems.

• A licensed Windows computer with a serial number, or a Mac M1 or newer.

• A strong wired internet connection with a minimum of 80 MBPS download and upload speeds.

• A functional webcam/camera.

• A working headset with a microphone.

• A Windows i5 11th generation or newer, AMD Ryzen 5 5000 series or newer, or Mac M1 or newer processor.

• Minimum memory requirements: 16GB for Windows or 8GB for MacBooks.

• Windows 11, 32-bit or 64-bit operating system.

• Capability to install necessary third-party screen-capture software and Microsoft components.

• DUO Mobile must be installed on a mobile phone for multi-factor authentication.

• A reliable high-speed internet connection and a backup power source are required.

• Availability for full-time, 40-hour shifts within the specified hours of operation.

• Ability to perform computer-based tasks while sitting and/or standing for extended periods.

• Must be able to see, talk, and hear to exchange information verbally and in writing.

🏝️ Benefits

• A completely remote work environment.

• Extensive training on our products and services.

• Opportunities for career development, including internal promotions.

• A positive and expanding work culture that emphasizes diversity and inclusivity.

• Competitive compensation.