Bilingual Patient Scheduling Coordinator – Cardiology

This is a fully remote position, open to applicants in Nicaragua, +5 more countries.

📋 Description

• Review upcoming schedules and perform outbound calls to confirm appointments.

• Handle rescheduling and cancellations effectively.

• Update patient records in Epic and document all patient interactions.

• Forward urgent patient issues to the clinical team for immediate attention.

• Identify, track, and reach out to overdue, cancelled, and no-show patients who need follow-up appointments.

• Conduct multi-channel outreach attempts and keep detailed follow-up lists in Epic.

• Continue efforts until appointments are confirmed or records are closed appropriately.

• Manage incoming phone lines as required.

• Schedule and reschedule patient visits as necessary.

• Address routine appointment inquiries and resolve them efficiently.

• Direct clinical messages to the appropriate parties.

• Ensure accurate documentation of all interactions within the EMR.

⛳️ Requirements

• Proficiency in English.

• Practical experience with Epic EHR and workflows specific to Cardiology practices.

• Direct experience in communication with older patient demographics.

• Experience in patient reactivation, high-volume scheduling, or as a medical receptionist.

• This is a full-time contractor role requiring 40 hours per week.

• Availability is needed Monday through Friday from 8:00 am to 5:00 pm.

🏝️ Benefits

• Comprehensive training and onboarding.

• Opportunity for professional growth and development.

• Supportive team environment.