Bilingual Patient Intake – Front Desk Coordinator

This is a fully remote position, open to applicants in Argentina, +5 more countries.

📋 Description

• Respond to incoming patient calls and make outbound calls as necessary

• Engage professionally with patients in both English and Spanish

• Schedule, modify, and confirm patient appointments

• Conduct intake for new patients

• Gather and accurately record patient demographics, contact details, insurance information, and other required intake documents

• Assist patients with general inquiries and direct questions suitably

• Manage and facilitate patient referrals

• Handle patient forms and routine front desk paperwork

• Follow up with patients concerning appointments, referrals, missing information, forms, and administrative needs

• Keep precise and organized patient records in the Athena EHR/EMR system

• Support ongoing patients with routine front desk and administrative tasks

• Adhere to established workflows, procedures, and confidentiality standards when managing sensitive patient information

• Collaborate with the in-house team to appropriately address patient concerns and administrative needs

• Offer dependable administrative support to ensure an efficient and positive patient experience

⛳️ Requirements

• Prior experience in a medical office, healthcare practice, or medical virtual assistant setting is strongly preferred

• Direct experience with patient scheduling, appointment confirmations, referrals, patient communication, and general medical front desk support is highly favored

• Experience in conducting new patient intake and gathering patient demographics and insurance information is preferred

• Previous experience in pain management is not necessary; training will be provided

• Familiarity with Athena/Athenahealth EHR/EMR is beneficial but not mandatory; training will be provided

• Prior virtual assistant experience is preferred but not essential if the candidate has significant relevant medical office/front desk experience

• No medical degree, nursing degree, or active medical license is required

• Must be bilingual in English and Spanish

• Must communicate clearly and confidently in English and Spanish when speaking with patients over the phone

• Must possess strong written communication skills in English

• Must exhibit a professional, patient-friendly, and compassionate communication style

• Must be comfortable managing a high level of direct patient interaction throughout the day

• Strong organizational and time-management skills are essential

• Excellent attention to detail is required when documenting patient information, appointments, referrals, and intake details

• Ability to juggle multiple administrative tasks while maintaining accuracy

• Comfortable with making and receiving patient phone calls throughout the workday

• Able to follow established SOPs and practice workflows

• Reliable, professional, and able to work independently in a remote setting

• Willingness to learn new healthcare systems and workflows

• Capable of maintaining patient confidentiality and managing sensitive healthcare information professionally

• Must provide an NBI Clearance and/or Local Police Clearance background check prior to onboarding

• Must be available for video meetings with the camera on when necessary

• Must consistently adhere to the required U.S. Central Time schedule

• Reliable laptop or desktop computer required

• Stable high-speed internet connection of at least 25 Mbps is necessary

• Noise-canceling headset is required

• Working webcam needed for virtual meetings

• Quiet and professional work environment is essential

🏝️ Benefits

• Dedicated HR & Contractor Support Team

• Premium VPN Access (Optional)

• HIPAA & Cybersecurity Training + Certification (Provided)

• Top 1% VA Performance Training

• Client-Approved U.S. Holidays

• Client-Approved Paid or Unpaid Time Off

• Access to Tools & Resources

• Optional Performance-Based Incentives

• Bonuses, incentives, or increased hours may be offered based on performance