Bilingual Patient Experience Representative, Spanish

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver prompt technical assistance to patients through email and phone communications.

• Educate patients on the appropriate utilization of the platform and provide general platform knowledge.

• Assist patients in accessing their health records and navigating the PocketHealth platform.

• Collect feedback from patients and providers to aid Management and Engineering in shaping the platform’s future.

• Offer direct support to patients throughout their care journey.

• Operate independently in a dynamic startup environment.

⛳️ Requirements

• Availability to work Monday to Friday, from 9am to 5pm EST or 10am to 6pm EST.

• Exceptional communication skills in both Spanish and English (written and verbal).

• At least 2-3 years of experience in a customer service position involving communication over phone and email (mandatory).

• Excellent organizational abilities with the capacity to manage multiple tasks simultaneously.

• Experience in healthcare or a strong interest in the field would be a plus, but is not mandatory.

• Experience in Technical Support is considered advantageous.

• Comfortable functioning in a fast-paced startup setting.

• Resourceful, adaptable, accountable, and persistent.

• Empathetic and capable of teaching individuals at all levels of technical expertise.

🏝️ Benefits

• Remote work opportunities.

• Competitive salaries and benefits.

• Stock options available for all employees.

• Four weeks of paid vacation.

• Unlimited paid wellness days.

• Extended coverage for mental health.

• 16 weeks of parental leave top-up.

• Comprehensive health and benefits package.

• Equity through stock options.

• Opportunities for career advancement.