Bilingual Patient Care Navigator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the initiation of patient enrollments, reimbursement procedures, and service coordination for enrolled patients.

• Deliver ongoing patient support and ensure timely access to prescribed therapies.

• Register patients into the Patient Support Program.

• Address calls, emails, and voicemails promptly and courteously.

• Navigate the Canadian reimbursement landscape to obtain coverage for various disease states, products, and testing.

• Cultivate relationships with patients, caregivers, physicians, and healthcare teams.

• Set and manage tasks promptly to guarantee optimal experiences for patients and physicians.

• Coordinate and monitor patient services to facilitate quick and sustained therapy access.

• Manage conflicting priorities and ensure tasks are completed successfully.

• Update the CRM system electronically and provide timely proactive updates to patients and clinics.

• Complete essential deliverables through a collaborative hands-on approach.

• Report Adverse Events and Severe Adverse Events in accordance with SOP guidelines.

• Maintain required service levels for clients, projects, and initiatives.

• Collaborate with internal business units to promote teamwork.

• Work closely with the Manager, providing feedback based on field observations and customer insights.

• Complete billing, timesheet, expense, mileage, and CRM reports within designated timelines.

• Foster organizational relationships and oversee special projects.

• Uphold professionalism, confidentiality, and discretion at all times.

• Undertake additional duties as assigned by the Manager.

⛳️ Requirements

• Previous experience in a specialty pharmacy is considered a significant asset.

• Background in Hepatology, Gastroenterology, Dermatology, or Neurology.

• Direct experience working with Physicians, along with a comprehensive understanding of patient flow.

• Proficiency in Microsoft Office suite and telephone systems.

• Familiarity with databases, such as ERP/CRM systems.

• Extensive computer skills and software proficiency.

• Bilingual proficiency in French and English is required.

• Previous experience in Patient Support Programs, Infusion, or Clinical networks is advantageous.

• Strong organizational abilities with the capacity to manage changing priorities independently.

• Accurate data entry skills into both paper and electronic formats, with a keen attention to detail.

• Self-motivated and capable of working independently with minimal oversight.

• Knowledge of private and public reimbursement structures, systems, and navigation processes is essential.

• Must have a suitable home office setup for remote work.

• Excellent verbal and written communication skills in English.

• Strong analytical capabilities, including the interpretation of regulations and legislation.

• Understanding of the pharmaceutical distribution industry is required.

• Outstanding interpersonal, customer service, problem-solving, and conflict resolution skills.

• Adaptability in the face of growth and organizational change.

• Proven ability to build trust and exert influence at various levels.

• Impactful and candid communication style.

• Exceptional organizational skills with the ability to forge effective working relationships.

🏝️ Benefits

• 100% Canadian company with offices nationwide.

• State-of-the-art facilities.

• Flexible working environment that encourages work-life balance.

• Employee Development Program.

• Industry-leading in-house corporate training offered throughout the year.

• Competitive salary.

• Generous vacation entitlement.

• Wellness Program that includes 5 paid days off for well-being.

• Paid sick days.

• Comprehensive benefits package including Dental & Extended Health Benefits, AD&D, LTD, and Employee/Dependent Life Insurance.

• Employee & Family Assistance Program.

• RRSP matching program.

• Remote work arrangement available.

• Commitment to equal opportunity, diversity, inclusion, belonging, equity, and accessibility.

• Accommodations available upon request.