Bilingual Patient Care Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Coordinate and monitor patient appointments to ensure timely and continued access to treatment.

• Serve as a liaison between clinics, pharmacy, and the Haven team concerning scheduling adjustments and medication coordination.

• Manage post-infusion/treatment documentation by entering patient information and uploading files into both internal and external CRM systems.

• Supervise invoicing related to post-infusion/injection/treatment documentation.

• Respond promptly and courteously to phone calls, emails, and voicemails.

• Foster relationships with patients, caregivers, and healthcare teams.

• Provide administrative support for the Haven Program across various functions.

• Handle safety data, fulfillments/reviews, internal and external communications, field staff assistance, reporting, data maintenance, meeting coordination, filing system upkeep, and general administrative tasks.

• Manage incoming faxes and email communications.

• Report adverse events and serious adverse events in accordance with SOP guidelines.

• Uphold professionalism, confidentiality, and discretion at all times.

• Perform additional responsibilities as assigned by the manager.

⛳️ Requirements

• Completion of Grade 12 education combined with 2 years of community college, secretarial training, and/or equivalent work experience in office administration services.

• Bilingualism in French and English is required.

• Outstanding verbal and written communication, listening, and customer service abilities.

• Proficient in accurate data entry for both paper and electronic formats.

• Capability to learn rapidly, adapt, and handle multiple tasks in a fast-paced, evolving environment.

• High proficiency in information technology, including computers, software, Microsoft Office applications, phone systems, and databases.

• Competence in typing and utilizing various computer-based programs.

• Strong organizational skills with the ability to manage shifting priorities.

• Capacity to work independently with minimal supervision.

• Ability to maintain confidentiality when dealing with patient data and information.

• Proficiency in collaborating effectively within a team setting.

• Commitment to delivering high service levels for both internal and external clients.

• Flexibility and proven success in adapting during periods of growth and organizational change.

• Demonstrated ability to build trust and influence at various levels.

• Impactful and direct communication style.

• Exceptional organizational skills and capacity to establish effective working relationships.

🏝️ Benefits

• State-of-the-art facilities.

• Flexible working environment promoting work-life balance.

• Employee Development Program.

• Industry-leading, in-house corporate training throughout the year.

• Competitive salary.

• Generous vacation entitlement.

• Wellness Program with 5 paid days off for well-being.

• Paid sick days.

• Competitive benefits package including dental and extended health benefits, AD&D, LTD, and employee/dependent life insurance.

• Employee & Family Assistance Program.

• RRSP Matching Program.

• Commitment to equal opportunity, diversity, inclusion, belonging, equity, and accessibility.

• Accommodations available upon request during the selection process.