Bilingual Outbound Enrollment Agent

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Conduct outbound calls to eligible members of health plans using an automated dialing system.

• Adhere to established scripts and accurately follow enrollment procedures.

• Engage members in a professional, friendly, and conversational manner.

• Clearly explain the benefits of the program and enrollment opportunities available.

• Address common queries and objections while keeping the discussion centered on enrollment.

• Utilize Salesforce CRM and other necessary systems during conversations with members.

• Refer to general health or prescription-related information already in the system without collecting sensitive health information independently.

• Accurately document call outcomes and enrollment activities.

• Achieve established quality, productivity, and enrollment targets.

• Safeguard member information and comply with all privacy and compliance regulations.

⛳️ Requirements

• Prior experience in outbound calling, call center operations, customer service, sales, or enrollment is preferred.

• Excellent verbal communication and active listening abilities.

• Comfortable adhering to a structured script while maintaining a natural flow in conversation.

• Capable of handling questions, hesitations, and objections with confidence.

• Exhibits a professional, patient, and empathetic communication style.

• Proficient in working with CRM systems and multiple computer applications.

• Strong attention to detail and accurate documentation skills are essential.

• Ability to work independently in a remote setting.

• Reliable attendance and a strong dedication to meeting performance standards.

• Must be fluent in speaking, reading, and writing in both English and Spanish.

• Residency required in Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

🏝️ Benefits

• $1 differential for night and weekend shifts.

• Incentives available.

• Paid training, typically lasting 1 week.

• Full-time position with benefits eligible after 60 days.